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    Field Service Technician - Goldsboro, United States - Optomi

    Optomi
    Optomi Goldsboro, United States

    2 weeks ago

    Default job background
    Construction / Facilities
    Description

    Field Service Technician

    *Direct Hire*

    On-site: Goldsboro, NC

    Optomi, in partnership with a leading filtration solutions provider, is seeking an IT Professional to join their team for a full-time role The Field Service Technician will provide expert, on-site service support for our facilities, including problem diagnosis, analysis, and repair services; installation support; product and system installation services; and technical instruction.

    Job Responsibilities:

    • Provide installation support, and product and system installation services in person or via telephone or remote monitoring services
    • Deliver comprehensive system maintenance, updates and upgrade services
    • Assume ownership of customer issues and follow through until issues are resolved
    • Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements
    • Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer
    • Provide feedback on product, installation, and service quality issues
    • Provide User Application Training on proper use of Safety, Security and Asset Location products and system solutions provided by our client.
    • Account modifications, resets and unlocks
    • Mobile device troubleshooting (iPhone, iPad, etc.)

    Requirements:

    Education: Associate's degree in IT or related field

    Experience: Minimum of 1 to 4 years of related experience

    Required Skills:

    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
    • Strong cross functional communication
    • Excellent technical knowledge and hands-on troubleshooting experience of PC and desktop hardware and components
    • Working technical knowledge of current protocols, operating systems, and standards (i.e. TCP/IP, Windows, MS Office Suite, IOS mobile platforms)
    • Ability to operate tools, components, and peripheral accessories.
    • Able to read and understand technical manuals, procedural documentation, and OEM guides
    • Excellent customer service skills, working with employees on the phone and in person.

    Preferred Skills:

    • Active Directory; Microsoft SCCM (System Center Configuration Manager)
    • Certifications (A+, MCTS, MCITP, MCDST) are a plus
    • Bachelor's degree in computer science
    • SAP experience
    • RF and wireless technology troubleshooting (i.e. badge scanner systems) is a plus
    • Ticketing system experience, such as ServiceNow
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