Lead Barista - Burnsville, United States - Barnes & Noble

Description

As a lead barista, you make the customer experience exceptional by sharing the passion and enthusiasm you have for the Cafe, with every customer interaction.

As a deputy to the cafe manager (CM), you coach, inspire, and support an environment for baristas to grow and develop.

Your desire to lead the team and coach others to deliver our service standards supports the achievement of sales goals and efficiencies.

In your role, you work closely with the CM to strategize and analyze the team's efforts to ensure the delivery of high-quality beverages and food products for memorable customer experiences.

In your role, you help the cafe team understand the importance of putting the customer first ahead of everything and anything else.

• Model the cafe customer experience by ensuring consistent, friendly, personal service and thoughtful recommendations, first by the example you set and second by the training you provide to baristas on how to deliver first-class service.
• Ensure a vibrant Cafe that is welcoming to all customers with a stocked bake case, merchandise that is displayed neatly and a Cafe team that greets all customers with a smile.
• Understand your customers and provide recommendations regarding the operations of the Cafe to help deliver great service.
• Support positive sales results through efficient ordering and by understanding the connections to the operations and the P&L.
• Coach and provide feedback to fellow baristas, in partnership with the CM to identify areas of growth and help them understand the connection of results and service.
• Solve problems efficiently and correctly while being a support to others by helping to remove obstacles.
• Engage customers in the store by optimizing cafe sales initiatives such as sampling, register promotions and the Cafe Mobile App.
• Assist with the completion of and compliance to all visual merchandising standards in partnership with the CM.
• Ensure the correct execution of all operational standards, in a timely manner and in accordance with cafe standards, safety and health codes.
• Protect company assets by ensuring the accurate execution of all loss prevention procedures.
• Communicate collaboratively with your store team, upholding the values of the company through fair and consistent feedback and respectful accountability.
• Work in the Cafe which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.

As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace.

All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to self-identified, perceived or actual age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.

Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.

Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.