Partner Experience Advocate - Sandy, United States - Telarus

Description

Job Description

Telarus was recently recognized by Inc., as a best workplace; our positive culture is top priority. Telarus is the #1 global technology solutions distributor with a singular focus on accelerated partner success through unparalleled resources, support, and education. We are professionally committed to providing the highest quality partner care. Telarus offers a competitive salary, and a comprehensive benefits plan including 401k with matching, and flexible PTO.

Job Summary

The overall responsibility of the Partner Experience Advocate is to act as a guide for our Technology Advisors through the entire sales process with Telarus. Our team recommends appropriate suppliers, identifies Telarus subject matter experts, and helps to provide quotes and contracts from the correct team within Telarus. With industry-leading response times, the largest and most tenured team in the industry, and the highest ratings from more suppliers than any other technology solutions brokerage, the Telarus Partner Experience team offers the right level of support as Technology Advisors grow their business.

Primary functions of this role include but are not limited to;

• Handling incoming partner requests for the following:
• General Telarus Questions
• Telarus Traffic Cop
• Opportunity qualification
• Pricing questions and routing
• Paperwork questions
• Order submission training and routing
• Employee must maintain consistent communication with manager and possibly higher levels of management throughout his/her employment
• Regular, predictable, consistent attendance is required.
• Order status/Order manager introduction
• Back-office support/questions
• Facilitate partner trainings and discuss expectations in working with Telarus
• Relationship with agents and suppliers
• Partner / Supplier meetings
• Participating and adding value
• Interdepartmental relationship
• Address simple commission questions
• Follow up on operational onboarding tasks
• Opportunity tracking – Salesforce Management
• Qualification
• Identification
• Quote routing within internal SF
• Tracking
• Follow up
• Recap sent to partners
• Personal metric tracking
• Team Coverage (as needed)
• Strategic partner/supplier introductions dependent on opportunity

​​Qualifications and Education Requirements​

• Telecom experience 1 year+
• Customer service background
• Microsoft office
• Intermediate computer knowledge
• Intermediate comprehension on carriers are product offerings
• Exceptional written and verbal skills with engaging phone presence

​​Preferred Skills​

• Telecom experience
• Multitasking
• Detail driven / Organized
• Self-Motivated
• Strong Communicator
• Ability to have hard conversations
• Personable
• Team player
• Adaptable / Quick learner
• Independent problem solver
• Forward thinker

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Additional Notes

• Training period: 90 days training + continued on the job training
• Travel required: 2x per year to market