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  • Part Time Teller - Washington - PNC Financial Services Group

    PNC Financial Services Group
    PNC Financial Services Group Washington

    1 week ago

    Default job background
    Part time
    Description
    Position Overview

    PNC values its people as the greatest differentiator and competitive advantage in the markets it serves. United, employees strive to deliver the best experience for customers by fostering an inclusive workplace culture where all feel respected, valued, and have opportunities to contribute to success. As a Part-Time Teller in PNC's Retail Branch organization, you will provide exceptional customer service, accurately perform high-volume banking transactions, educate customers on new technology, and develop product referral opportunities through strong customer relationships. This role will be based at the Washington North banking branch.

    Key Responsibilities
    • Deliver a unique customer experience aimed at improving financial wellbeing and creating loyalty while increasing share of wallet.
    • Process various customer interactions, educating them on available alternatives for their financial needs.
    • Identify opportunities for referrals during customer conversations and make appropriate introductions to branch staff or ecosystem partners.
    • Perform lobby engagement activities to connect with customers, positioning PNC products to meet their needs and leveraging technology to manage financial transactions.
    • Apply product and procedural knowledge to resolve customer problems.
    • Maintain accurate and efficient teller operations, adhering to all policies and procedures.

    Fundamental Competencies:

    • Customer Focus: Align customer needs and satisfaction with business decisions to create customized solutions.
    • Risk Management: Assess and effectively manage risks associated with objectives and activities to ensure alignment with PNC's Enterprise Risk Management Framework.
    Qualifications

    Successful candidates must demonstrate relevant knowledge, skills, and abilities for this role. The following are preferred skills, competencies, work experience, education, and required certifications/licensures needed to be successful:

    Preferred SkillsAccountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

    CompetenciesAccuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

    Work ExperienceNo prior experience is required; roles at this level typically do not require significant experience or product knowledge to accomplish primary duties.

    EducationNo Degree Required

    Certifications/LicensesNo Certification(s) or License(s) Required

    BenefitsPNC offers a comprehensive range of benefits, including medical/prescription drug coverage, dental and vision options, employee life insurance, 401(k) matching, pension and stock purchase plans, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

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