- Competitive salary of $60k-$70k/year with bonus opportunities
- Weekly pay via direct deposit
- Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
- Eligible for 401k w/company match at 90 days of employment
- Paid Time Off
- Advancement opportunities
- Referral bonuses
- Employee as well as Friends & Family Discounts
- Be accountable for and manage the Installation Crew relationship at the Region level
- Assist with the recruitment of new Install crews and ensure new crews are appropriately onboarded
- Coordinate demonstrations of Hansons installation methods and requirements to new crews
- Ensure quality work by the inspection of the work of crews to ensure they meet the Hansons standards
- Maintain positive relationships with Install crews; address any issues or concerns; develop relationships with Install crews to ensure that we retain them as contractors
- Make strategic recommendations to senior leadership to improve installer relationships
- Monitor the quality, customer satisfaction and output of crews to ensure they meet and exceed our standards.
- Ensure Install crews understand paperwork requirements upon the completion of an installation job
- Continual improvement of both Hansons process and standards that makes us easy to do business with for both in Install Partner and our Customers
- Respond to external customer needs and concerns throughout the installation process
- Work with Branch and/or Region Managers to resolve issues that relate to measures, installs and services
- Coordinate/Assist with the resolution of escalated, complex customer installation or service issues
- Respond to and assist with internal team concerns and needs throughout the measure, install and service processes
- Oversee the add-on process by ensuring onsite inspections and approvals are being completed appropriately
- Direct staff or serve as a liaison to assist with building code violations, meet with inspectors, determine plans of action when needed
- Support requests from the Processing or Permits departments to ensure the appropriate and complete requests for permits can be submitted
- Assist with communication between crews, customers and corporate staff
- Manage and lead the Service Technicians and Measure Technicians to ensure they successfully complete their jobs
- Support and ensure the execution of the daily coordination of Measures and Services to ensure they are completed timely
- Lead and guide the Measure Technicians and Service Technicians so that they clearly understand their roles and responsibilities and their valuable input to the installation process and customer relationship
- Work with the Scheduling team and Branch Operations team to ensure technicians are being utilized and schedule to ensure the best possible outcomes for the organization
- Bachelor's degree or equivalent work experience
- Minimum of two-five (2-5) years of demonstrated success leading a customer facing installation or hands-on field operational team
- Excellent communication skills as well as great organizational skills
- Strategic ability to problem solve and implement process improvements related to installations or hands-on operations
- Basic computer skills, including familiarity with MS Office
- Problem solving
- Hands-on window, roofing, siding, and/or gutter installation or repair experience
- Experience managing multiple jobs or crews at multiple sites simultaneously
- Must be able to sit, stand, bend, kneel, climb and walk continuously throughout the day
- Requires the ability to move about inside and outside the office and at offsite customer locations, with the ability to visit multiple locations in one day
- Must be able to move items weighing up to 50 pounds unassisted, and additional weight using assistive devices such as a dolly
- Must be able to communicate effectively with staff, customers, vendors, and the public
-
Operations Manager
1 week ago
1-800 Hansons LLC Maumee, United StatesGrow with us 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company · 1-800 Hansons is looking for a talente ...
-
Operations Manager
1 week ago
1-800 Hansons LLC Maumee, United StatesGrow with us 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company · 1-800 Hansons is looking for a talente ...
-
Sr. Manager, FP&A Operations
1 week ago
Urban Effects Cabinetry Maumee, United States Full timeCompany Description · At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, ...
-
Full Time Operations Manager
3 weeks ago
The Buckle, Inc. Maumee, United States Full timeThe Operations Manager is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, the Operations Manager oversees a variety of operational tasks assigned by store man Operations Manager, Operation ...
-
Operations Manager
1 week ago
1-800 Hansons LLC Maumee, United StatesJob Description · Grow with us 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company · 1-800 Hansons is loo ...
-
Operations Manager
3 weeks ago
1-800 Hansons LLC Maumee, United StatesJob Description · Grow with us 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company · 1-800 Hansons is loo ...
-
Operations Manager
1 week ago
1-800 Hansons LLC Maumee, OH, United StatesGrow with us 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company · 1-800 Hansons is looking for a talente ...
-
Sr. Manager, FP&A Operations
2 weeks ago
Fortune Brands Maumee, United StatesCompany Description · At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, ...
-
Shipping and Receiving Operator
1 week ago
Classet Maumee, United StatesWe're looking for a Shipping and Receiving Operator to perform all material handling, shipping, and receiving functions within the facility. This role involves operating forklift equipment (both stand up and sit down) and performing basic data entry transactions within SAP. · The ...
-
HVAC Truck-Based Technical Controls Team Lead
3 weeks ago
Johnson Controls International Maumee, United StatesHVAC Truck-Based Technical Controls Team Lead · Our employees are the most important part of our business. Thank you for your interest in applying to new opportunities with us. · Be part of the future · We are one team, dedicated to working collaboratively to create purposeful s ...
-
Office Manager
2 weeks ago
Dental Reflections at Briarfield Maumee, United States· We assist dental practices that are facing non-clinical challenges by providing them with industry proven non-clinical business support services. · We are looking for professional staff that are able to join a collaborative and motivated team that provides non-clinical support ...
-
Warehouse Assembler
4 weeks ago
Endevis Maumee, United States ContractProcess Facility Specialist · This position will serve as a part of a team of facility specialists, operators and subject matter experts that run the facility which focuses on technical innovation for the container glass industry. The location is a 1/10th scale glass plant with ...
-
Assistant Manager
2 weeks ago
CSD- Marco's Franchising Maumee, United States Full timeAs Assistant Manager you will be responsible for day-to-day operations and supervising the crew and the workstations and have thorough knowledge of Marco's procedures for each position and the business in general. Thorough knowledge and execution of Customer Service, Product Qual ...
-
Employee Relations Specialist
3 weeks ago
Frontline Managed Services Maumee, United StatesWelcome to Frontline Managed Services – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commi ...
-
Supply Chain Analyst
2 weeks ago
Urban Effects Cabinetry Maumee, United States Full timeCompany Description · At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, ...
-
Ready Mix Driver
1 week ago
The Shelly Company Maumee, United StatesJob ID: 495166 · The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly ...
-
Brand Marketing
3 weeks ago
Larson Manufacturing Maumee, United StatesFortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and prof ...
-
acute dialysis registered nurse
3 weeks ago
Fresenius Medical Care North America Maumee, OH , USA, United States**POSITION FEATURES:** · + Provide Dialysis Treatments in a Hospital Setting · + Dialysis or Critical Care Experience Preferred · + Paid Training Provided · + Acute RN's Eligible for an Acute Differential · **PURPOSE AND SCOPE:** · The registered professional nurse (CAP RN 1) pos ...
-
Market Research Project Manager
4 days ago
Dynata Maumee, United States Full timeThe Project Manager is responsible for assisting in the design and coordination of multiple research projects. The Project Manager will direct the day-to-day operations of a project from initial project setup through data delivery. They will have direct contact with clients throu ...
-
Asphalt Loader Operator/Laborer
1 week ago
CRH Maumee, United StatesJob ID: 496671 · The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly ...
Operations Manager - Maumee, United States - 1-800 Hansons LLC
Description
Grow with us 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company
1-800 Hansons is looking for a talented individual to join the team as an Operations Manager for our Toledo, OH/Ann Arbor, MI region The purpose of the role of the Operations Manager has overall accountability for the highest quality installation, service and repairs of our products in customer homes that results in complete customer satisfaction at the Branch and/or Region level. The Operations Manager works closely with the General Manager to ensure that installations are completed in a timely manner with the highest level of quality, beginning with the measurement of the job and through the job lifecycle into any service-related needs after completion. In addition, the Operations Manager will cultivate positive working relations with installation crews, ensuring a high quality of work and maximizing the crews' output, while constantly looking for new install partners to join the team.
This position will require in person visits to job sites and customer homes to ensure customer satisfaction and provide crew support. This is a strategic role, requiring the ability to manage, lead, and direct staff, as well as critically think through problem resolutions and systems improvement.
We Offer:
What You'll Do:
What We Need:
Additional Preferred Qualifications:
Physical Requirements:
Hours/Schedule:
Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, 8:00 – 5:00 but due to cyclical nature of position, some additional hours, including evening and weekend hours, may be required. Some local and statewide travel may be required.
It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.
Compensation details: Yearly Salary
PIf6b3931e77cc