2024 Guest Services Gameday Staff - Atlanta, United States - The Atlanta Braves

Description

If you are driven to deliver exceptional fan experiences that are beyond anything possible elsewhere and interested in working alongside a team of innovators and enthusiastic over-achievers, you will enjoy working with us

The Atlanta Braves Guest Services team is dedicated to creating positive memories and experiences for each fan we encounter through our welcoming attitudes, proactive service, dedication to excellence, and our desire to make each guest a part of the Braves family. If you are passionate about providing exceptional customer service and enjoy being a team player, consider joining the Guest Services team as a part of Gameday Staff for the 2024 season

A Guest Services role may be for you if:

• You are prepared to work approximately 85% of the games following your potential hire date.
• You can report 2.5 hours before first pitch and remain on-site for up to an hour after the last out.
• You can stay active for a minimum of 6 hours.
• You can work in various weather conditions, including heat, cold, and rain.
• You have reliable transportation ensuring you can commute to and from work for all games, including instances of weather delays or extra innings.

Come be part of our Guest Services team You can select up to three (3) roles of interest when applying.

We are hiring for the following roles:

Accessible Services Ambassador

We are seeking compassionate and service-oriented individuals to join our team as an Accessible Services Ambassador. In this role, you will be dedicated to ensuring the comfort and convenience of our guests with accessibility needs. Your responsibilities will include assisting guests by pushing wheelchairs with our complimentary service, warmly welcoming guests, and proactively offering assistance as needed.

If you are a dedicated individual with a heart for providing exceptional service, we invite you to join our team as an Accessible Services Ambassador and contribute to creating a welcoming and inclusive experience for all guests.

Booth Ambassador

We are currently seeking dedicated individuals to join our team as a Booth Ambassador, where you will be instrumental in providing outstanding guest services throughout Truist Park. Your primary responsibilities will include staffing guest services booth locations providing timely and professional problem-solving, facilitating ticket package redemptions, and managing the lost and found process with a commitment to delivering efficient and friendly service.

If you are a detail-oriented individual with excellent communication and problem-solving skills, we invite you to join our team and play a vital role in creating positive experiences for guests at Truist Park.

Greeter

We are seeking friendly and service-oriented individuals to join our team as a Greeter, playing a crucial role in creating a positive and welcoming experience for our guests at Truist Park. Your responsibilities will encompass warmly welcoming guests as their first point of contact and ensuring they leave with a fond farewell. You will be stationed at entry gates, assisting guests at gate queues, scanning tickets as they enter the ballpark, and facilitating the distribution of playbills and promotional items to our guests.

If you are an enthusiastic individual with excellent communication and problem-solving skills, we invite you to join our team as a Greeter and be an integral part of creating a welcoming atmosphere for guests at Truist Park.

Hospitality Ambassador

We are in search of dynamic and customer-focused individuals to join our team as a Hospitality Ambassador, dedicated to creating memorable experiences for guests at Truist Park. Your responsibilities will include facilitating all games and attractions in the Hope and Will's Sandlot, assisting guests in redeeming the Atlanta Braves Kids Club, warmly welcoming and hosting groups in our hospitality spaces, and ensuring that guests have the appropriate ticketed access to specific areas. Your job duties will be based on a rotational schedule throughout each homestand, providing you with an engaging and diverse work experience.

If you are an enthusiastic individual with a passion for hospitality and customer service, we invite you to join our team and be a vital part of creating exceptional moments for our guests at Truist Park.

Premium Services Host

We are currently seeking dedicated and personable individuals to join our team as a Premium Services Host at Truist Park. In this role, you will be responsible for warmly welcoming and hosting Atlanta Braves Premium Members and their guests for the duration of their visit. You will play a key role in ensuring that guests have the appropriate ticketed access to specific areas, including suites, club environments, and ticketed seats. Your focus will be on anticipating and fulfilling the needs of these premium guests to enhance their overall experience.

If you are a customer-focused individual with excellent interpersonal and problem-solving skills, and a passion for creating exceptional memories, we invite you join our team and play a crucial role in elevating the premium guest experience at Truist Park.

Usher

We are seeking friendly and attentive individuals to join our team as an Usher, playing a vital role in creating a positive and welcoming environment for guests at Truist Park. Your primary responsibilities will include warmly welcoming guests upon arrival at their section and assisting them in locating their correct seat. Establishing and maintaining relationships with Braves A-List Members (season ticket holders) is a priority, reflecting our commitment to fostering positive connections with our valued guests.

If you are a customer-focused individual with excellent interpersonal and problem-solving skills, we invite you to join our team as an Usher and contribute to creating memorable experiences for guests at Truist Park.

The Atlanta National League Baseball Club, LLC is an equal opportunity employer. A diverse workforce representing varied backgrounds, perspectives, and experiences is key to delivering on our business promise to our fans and the communities we serve. All qualified candidates are welcome to apply.

If you are disabled as defined by the Americans With Disabilities Act and require a reasonable accommodation in order to complete your online application, including making a change to the application process, please contact our Human Resources team at