Onboarding Specialist - Boston, United States - Harvard Partners Trusted IT Advisors

Description

• Effectively manage the onboarding process and customer service experience for new hires
• Engage with each new hire, serving as their first point of contact for any needs throughout the onboarding process
• Reinforce the importance and urgency of new hire requirements and offer any support necessary to move the process forward quickly and efficiently
• Create a positive experience for new hires by assisting with collection and completion of the onboarding requirements specific to their assignment
• Oversee all assigned new hires while diligently prioritizing against competing time parameters and customer service imperatives
• Drive and manage new hire onboarding documentation, progress tracking
• Provide direct and clear communication to new hires while maintaining a warm, respectful, helpful, and empathetic approach
• Manage onboarding communications with new hires via phone, text message, email, and videoconferencing to answer questions and provide general support
• Respond to a high volume of incoming calls and warm transfers from producers
• Actively follow up with new hires to obtain all necessary requirements and respond to incoming communication in a timely manner
• Provide consistent communication and visibility to cross-functional stakeholders regarding the status of each new hire to ensure a smooth and seamless onboarding process

• 2 years of customer service experience, education and/or training
• Excellent written and verbal communication skills required
• Strong analytical, organizational, and problem-solving skills
• Experience with HRIS or Applicant Tracking System software preferred
• Ability to demonstrate a clear understanding of basic office procedures and related computer programs (Microsoft 365, etc...)
• Prior experience working in a fast paced, high volume customer service environment preferred
• Confidence and professionalism in working with and maintaining effective working relationships with new hires and stakeholders
• Helpful, proactive and enthusiastic team player, willing to assist others when necessary
• Ability to maintain a strong work ethic; ability to meet deadlines in a demanding and detail-oriented environment
• Self-motivated, proactive, with ability to work independently

Harvard Partners is a management consulting firm focused on helping companies more effectively leverage their IT investment. We engage with the C-Suite and Technology Team to help them better understand their IT infrastructure and process in order to align the technology strategy and organization to reach the firm's strategic business goals.Some of our practices include:
• Program/Project Management and "PMO as a Service"
• IT Assessments
• Business Continuity/Disaster Recovery
• Optimized Infrastructure
• Concierge Managed Services
• Data Center Strategy, Transformation, and Migration
• Cloud Management Programs
• Security Assessments and Remediation
• Staffing, technical & tacticalWorking with the client's staff, vendors, and consultants, we deliver supportive and collaborative engagements where direct dialog, simplified reporting, productive meetings, and clear responsibility and accountability encourage active participation resulting in consensus-based business outcomes.