Support Officers - Huntsville, AL, United States - Galapagos Federal Systems, LLC

Galapagos Federal Systems, LLC Huntsville, AL, United States

1 week ago

Description

Job Title:
Computer User Support Specialist Advanced -4786

Job Location:
Huntsville, Alabama 35898

Job Summary

Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Computer User Support Specialist position and to join our team of qualified, diverse individuals.

The primary responsibility of this position is to diagnose and resolve end user issues efficiently, while also providing high-quality customer service.

The specialist will utilize remote support tools and an automated ticketing system to manage and document all interactions. Additionally, the specialist may be required to conduct on-site visits to perform hands-on troubleshooting and training.

To be considered for this role, candidates must have a strong understanding of computer software and hardware systems, excellent problem-solving skills, and a commitment to providing exceptional customer service.

Skills / Experience Required

Key Responsibilities

Technical Support and Troubleshooting:
Diagnose and resolve issues related to computer systems, software, and hardware. This includes operating system configuration, user account management, and system backup and recovery
Regularly meet with users to understand their organizational structures and requirements, and educate them on processes and procedures
Maintain effective communication with customers, ensuring that efforts are coordinated, and customer relations are established
Configure and manage end-user devices including computers, printers, laptops, and scanners
Perform hands-on installation, troubleshooting, and repair tasks when electronic means are not feasible
Possess a solid understanding of information security principles and practices, as well as security protocols and standards
Strong understanding of Service Level Agreements (SLAs) and the ability to adhere to them
Desired
~ Knowledge of various software platforms including Windows, Microsoft Office, Trellix HBSS/ESS, Horizon VDI, SharePoint, TCP/IP networking, and Microsoft Active Directory

Required
~5 years professional IT experience providing services consistent with those outlined in this description

Education / Certifications

Strongly desired:
Bachelor's degree in computer science, Cyber Security, Information Technology, Software Engineering, Information Systems, or Computer Engineering degree or degree in Mathematics or Engineering
Relevant industry experience may be considered in lieu of formal education for this position
DOD IAT II certification required to start (e.g, Security+).

Must be able to obtain a DODM advanced level certification before government deadline (Advanced:
FITSP-O or GICSP or CASP+ or CISA or SSCP).
Benefits
~ Medical, dental, vision, disability, and life insurance
~ Flexible Spending Accounts
~401(k)
~ PTO
~ Tuition reimbursement
~ Paid federal holidays

Security Clearance

Must be a U.S. Citizen. A high-level Department of Defense active security clearance may be required.

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen.

The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions.

Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Office Support Manager

4 days ago

Aramark Huntsville, United States

Job DescriptionThe Office Support Manager is responsible for the supervision and control of general office functions, including light Human Resource administration including union administration duties (where applicable). Primarily supervises day-to-day data collection and superv ...
Office Support Manager

2 weeks ago

Aramark Huntsville, United States

Job Description · The Office Support Manager is responsible for the supervision and control of general office functions, including light Human Resource administration including union administration duties (where applicable). Primarily supervises day-to-day data collection and sup ...
Office Support Manager

2 weeks ago

Aramark Huntsville, United States

**Job Description** · The Office Support Manager is responsible for the supervision and control of general office functions, including light Human Resource administration including union administration duties (where applicable). Primarily supervises day-to-day data collection an ...
Office Support Manager

3 weeks ago

Aramark Huntsville, United States

**Job Description**The Office Support Manager is responsible for the supervision and control of general office functions, including light Human Resource administration including union administration duties (where applicable). Primarily supervises day-to-day data collection and su ...
Office Support Manager

2 weeks ago

Aramark Huntsville, United States

Job DescriptionThe Office Support Manager is responsible for the supervision and control of general office functions, including light Human Resource administration including union administration duties (where applicable). Primarily supervises day-to-day data collection and superv ...
Receptionist/office Support

3 weeks ago

Able Glass Company Huntsville, United States

Job Summary: · **Duties**: · - Maintain office supplies inventory and place orders as needed · - Enter invoices into the computer system accurately and efficiently · - File and organize documents both physically and electronically · - Proofread documents for grammar, spelling, an ...
Scheduling Support for the Project SHIELD Office

7 hours ago

S3 Redstone Arsenal, United States

S3, Inc. is a rapidly growing woman owned small business founded in 1991, headquartered in Huntsville, AL, that provides technical, programmatic, and logistic services to U.S. Department of Defense, other U.S. government agencies, and Partner Nation militaries, co-located with go ...
Junior Controller

3 weeks ago

Stellar Innovations Lincoln Village, United States

Mission · At IBA Dosimetry, we are the global leader in dosimetry systems for cancer therapy and diagnostic imaging. Our daily mission is to protect, extend, and improve the lives of patients in the fight against cancer. · Your Responsibilities · We are seeking a Junior Controlle ...
IT Associate refers to a professional who works in the field of information technology. This role typically involves providing technical support, troubleshooting issues, and maintaining computer systems and networks

3 weeks ago

Infinity Systems Redstone, United States

TAD Pharma, based in Cuxhaven, Germany, with over 250 employees, is one of the top 10 generic drug manufacturers in Germany. The product range includes more than 100 active ingredients, mainly for the areas of cardiovascular, pain, neurology, psychiatry, oncology, urology, and ve ...
Executive Administrative Assistant

3 weeks ago

SCOPE Recruiting Huntsville, United States

THE ROLE · We're looking for a highly capable and infinitely resourceful Administrative Assistant who enjoys the excitement and challenges of building a new business while positively impacting the world. Candidates should be highly organized, self-starters who enjoy working as a ...
Senior Executive Assistant

2 days ago

IGNITE Huntsville, United States

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in ...
Senior Logistics Analyst

3 days ago

Kratos Huntsville, United States

Job Description · Assists Logistics Director, Integrated Fires Mission Command (IFMC) with expert analysis in Performance Based Logistics (PBL) product support planning and acquisition logistics policy and procedures for the Production and Deployment (P&D), and Operation and Sus ...
General Assembly Technician

1 week ago

Leidos Huntsville, United States Full time

Description · Leidos Dynetics is seeking a General Assembly Technician to join a diverse team that to supports assembly of Electronics. With offices across the United States engaging in the defense, space, cyber and commercial fields, Leidos Dynetics provides responsive, cost-ef ...
Office Manager

2 days ago

Michael Hatcher & Associates, Inc. Huntsville, United States

Office Manager · ***Please note this position is for our Hunstville, AL location · 500 B Blake Bottom Road NW · Huntsville, AL 35806 · About Michael Hatcher & Associates, Inc. Michael Hatcher & Associates is a company that: · Recognizes and rewards team contributions · Provides ...
Senior Logistics Program Integrator

1 week ago

SAIC Huntsville, United States

Description · SAIC is currently looking to hire a Senior Logistics Program Integrator to join our TAGM team located in Huntsville, AL. · This is a hybrid position at the discretion of the Huntsville, AL Army customer (combination of in-office and remote work). · Job Duties: · The ...
Acquisition Analyst

3 weeks ago

Qualis Corporation Huntsville, Alabama, United States Permanent

Acquisition Specialist supporting Task Force STRIKE on Redstone Arsenal. · Duties and Responsibilities (to include but not be limited to the following): · Provides acquisition strategy development and analysis during pre-solicitation · Monitors contract execution, tracking fun ...
Senior Executive Assistant

3 weeks ago

KBR Huntsville, United States Full time

Title: · Senior Executive Assistantin KBR is seeking a highly organized and experienced Senior Executive Assistant to join our team to support to the Army's Search Track Acquire Radiate Eliminate (STARE) Project Office located on Redstone Arsenal, AL. As a Senior Executive Assist ...
Contract Specialist

1 week ago

CACI International Inc Huntsville, United States Full time

Contract Specialist (entry to mid-level)Job Category: ConsultingTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: Local* * * What You'll Get to Do: · You will provide acquisition support services ...
Cost Analyst

1 week ago

Modern Technology Solutions Huntsville, United States

Own Your Future. · Modern Technology Solutions, Inc. (MTSI) is seeking a Cost Analyst in Huntsville, AL. · Why is MTSI known as a Great Place to Work? · Interesting Work: Our co-workers support some of the most important and critical programs to our national defense and securit ...
Operations Analyst

3 weeks ago

Axient LLC Huntsville, Alabama, United States Permanent

Check out this NEW Opportunity with Axient: · Axient is seeking an Operations Analyst to support our customer in Huntsville, AL. · What you will do...: · Support a rapidly changing environment demonstrating strong time management skills, including the ability to multitask and pr ...