- Respond to internet inquiries with courtesy, accuracy and professionalism.
- Promptly and accurately enter all customer inquiry data into the CRM.
- Generate service appointments.
- Conduct phone surveys to assess customer preferences and quality of experience.
- Effectively utilize lead management tools.
- Compile all necessary reports, forms and other documentation on a timely basis.
- Perform cashier duties as requested.
- Perform other job-related duties as assigned.
- Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to work in call center environment.
- Strong organizational and time management skills.
- Ability to read and comprehend rules, regulations, policies and procedures.
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Customer Service BDC
5 days ago
Sonic Automotive Glenwood Springs, United StatesCustomer Service BDC / Appointment Setter Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The Customer Service BDC / Appointment Sett Customer Service, Associate, ...
-
Customer Service BDC
3 weeks ago
Sonic Automotive Glenwood Springs, Colorado, United States PermanentJob Description · Purpose: · Customer Service BDC / Appointment Setter Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The Customer Service BDC / Appointment Sette ...
Service BDC Associate - Glenwood Springs, United States - Sonic Automotive
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Description
Service BDC Associate - Audi VW Glenwood Springs in Glenwood Springs, CO at Sonic AutomotiveLocation:
100 Riverine Road
Glenwood Springs, CO 81601
Job Type:
Sales
Experience:
Associate
About
Audi VW Glenwood Springs is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way.
From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.
We are proud of what we're doing here and would love to tell you about our opportunitiesPay is $18 per hour (plus potential
Bonus based on performance)
The Service BDC Associate Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $18.00.
Our associates are happy to work here because:
We boast the lowest turnover in the industry.
We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
We are committed to developing and promoting within the company.
Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
We encourage peer to peer teamwork and recognition.
Special benefits to purchasing and leasing a car.
Personal Automotive Concierge Service.
If you want to find out more about the types of jobs we have here, we've highlighted a few.
We're proud of what we're doing here. Come and join us
Job Description
The
ServiceBDC Associate
is responsible for generating sales appointments with customers that contactthe dealership via the internet for service of new and/or pre-owned vehicles.
The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
TheserviceBDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
Duties and Responsibilities:
From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference.
All your information will be kept confidential according to EEOC guidelines
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