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- Responsible for all aspects of client implementation and support services across clients in USA.
- Build and lead our Client Delivery Team in USA.
- Lead implementation projects ensuring successful delivery on time with highest levels of quality.
- Build strong relationships with client's key technology and operations stakeholders to enable smooth collaboration across teams.
- Understand client's business processes and technology environment and define an optimal implementation approach that minimizes integration effort and maximizes business value.
- Ensure delivery of support services as per agreed service level agreements (SLAs) for clients.
- Support sales / pre-sales efforts in shaping up the implementation solution and presenting it to clients.
- 10+ years of experience in leading enterprise software implementations for large organizations at scale.
- Prior experience in leading system integration and enterprise software implementation projects, preferably in cloud-based environments.
- Strong technical background and project / program management experience.
- Proven experience in building and managing high performing teams.
- Strong interpersonal and client communication skills.
- Demonstrated resilience to handle challenges and solve complex client problems.
- Nice to have:
- Prior experience in managing support services.
- Prior experience in workforce management solutions.
- Prior experience working with Quick Service Restaurant and / or Retail industry
Client Delivery Lead - Chicago, United States - SEARCH Group Partners
Description
SEARCH Group Partners, a premier recruiting firm, is looking for Client Delivery Lead for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week.
This role is pivotal as it serves as primary implementation and delivery position for clients based in the U.S. Our client seeks an individual deeply committed to delivery excellence, equipped with top-notch project management, stakeholder engagement, and strategic acumen, coupled with exceptional interpersonal skills. This position demands someone who thrives in multitasking, adeptly managing various customers and deadlines simultaneously.
Here are a few things you'll likely find yourself doing in this role...
SGP provides professional talent acquisition and consulting services. The services we offer include temporary, temporary-to-hire, permanent placement, executive search, consulting, interim management transitions, on-site solutions, outsourcing, talent development and human resources. SGP believes in and understands the importance of investing time into both our clients and candidates. We know what it takes to forge successful, professional, long-lasting relationships and partnerships. We represent an exclusive network of professionals and take the time to get to know every one of our clients and candidates personally.
t SEARCH Group Partners, we celebrate and support diversity and are proud to be an Equal Opportunity & Affirmative Action employer. In order to comply with federal regulations, we maintain records of the race and gender of applicants. For this reason and this reason only, we ask that you indicate your gender, race and ethnicity. If you do choose to answer these questions, this information will not affect your being considered for employment opportunities for which you are qualified.