- Provide efficient and valuable customer service
- Answer phone calls and/or respond to electronic requests from customers regarding user accounts in a timely manner
- Support user account provisioning, maintenance, and de-provisioning of dental office users within a variety of applications
- Troubleshoot user account login issues (password resets, Active Directory changes, Office 365, email, etc.)
- Assist with electronic claims setup and support questions
- Provide support to the internal stakeholders to ensure dental providers user account information is set up and functioning within the current dental practice management software
- Resolve requests related to the daily setup and support of insurance website login information for dental offices
- Advocate and champion the usage of self-service tools for common account management tasks
- Participate as a member of the IT Account Support Team by providing feedback on current processes and tools used to support and solve user account issues and incidents
- Must reside with driving distance from St. Louis, MO or Effingham, IL.
- Completion of one of the following: one year of relevant experience in an IT customer service/support role OR an associates degree in an IT related field.
- Practical customer service skills
- Ability to answer telephone calls and communicate information to customers
- Strong verbal and written communication skills
- Strong computer skills
- Strong organizational skills, accuracy, and attention to detail
- Ability to work well under pressure and prioritize multiple tasks
- High level of maturity, personal initiative, and sound judgment
- Customer service experience in IT or healthcare fields
- Active Directory experience
-
Account Support Specialist
4 weeks ago
Justrite Mattoon, United States Full timeJob Details · Description · Justrite Safety Group is a growing family of industrial safety companies. Together we protect workers, workplaces and the environment with a comprehensive range of industrial safety solutions. All Justrite Safety Group portfolio companies are united ...
-
Merchandiser (Part Time)
6 days ago
Red Bull Effingham, United States Part timeCompany Description · Reporting to the Merchandiser Manager, the primary role of the Part-time Merchandiser (PTM) is to service our customers in a safe manner by ensuring level of stock is maintained and rotated correctly at large format "off premise" stores. You will support ou ...
-
Extrusion Maintenance Manager
1 week ago
Peerless of America Effingham, United StatesThe Extrusion Maintenance Manager is a vital member of the local leadership team, working closely with the President, Production Manager, and Engineering. The Maintenance Manager will act as a technical advisor and is responsible for overall maintenance, repair and/or replacement ...
-
Deposit Operations Specialist I
2 weeks ago
Midland States Bank Effingham, United StatesJob Description · Pay Range: $17-$18/hour · At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additio ...
-
Analyst (IT Help Desk) - Remote
3 days ago
Heartland Dental- Effingham Support Office Effingham, United StatesOverview: · The IT Account Support Specialist is primarily responsible for providing user account support and access management to many core Heartland Dental systems. Duties include, but are not limited to, answering customer phone calls, responding to, and resolving incident re ...
-
Universal Banker
1 day ago
Land of Lincoln Credit Union Effingham, United StatesJob Type · Full-time · Description · Reports to the Branch Manager or Equivalent · Non-Exempt · General Functions: · Continually provide excellent member service while functioning in multiple roles, including teller line transactions, lending, and new account opening and mai ...
-
Account Manager
1 week ago
Power Distributing LLC Effingham, IL, United States Full timeJob Title: Sales & Delivery Account Manager Department: Sales Reports To: District Manager FLSA Status: Exempt Travel: To, from and within assigned territory and in company assigned van/truck Fuel your career with POWER Are you an individual who can transform miles into smiles? ...
-
Team Leader
2 weeks ago
Midland States Bank Effingham, United StatesJob Description · Pay range: $23.61-$29.47 · At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additi ...
-
Treasury Analyst
1 day ago
Midland States Bank San Francisco, United States PermanentPay Range: $22-$26/hour · At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation i ...
-
Business Director
5 days ago
Heartland Human Services Effingham, United StatesJob Summary: · Heartland Human Services is currently seeking a Business Director to join our management team of professionals. This position is responsible for the oversight of administrative support staff to meet client needs. Qualified candidates should possess a Bachelor's Deg ...
-
Nuclear Medicine Technologist
1 week ago
Hospital Sisters Health System - Corporate Effingham, United StatesSummary · PRN (As Needed) · Performs a variety of technical procedures, as ordered by a physician, involving the utilization of radio nuclides to ensure production of quality images for diagnostic and therapeutic treatment. · Qualifications · Education · Graduate of an approved p ...
-
Chief Credit Officer
1 week ago
Midland States Bank Effingham, United StatesJob Description · At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the fo ...
-
Sleep Technologist
1 week ago
Hospital Sisters Health System - Corporate Effingham, United States Part timeSummary · Part-time Nights, 20 Hours/Week · Performs comprehensive polysomnographic testing, scoring, analysis and associated interventions under the general oversight of the department's assigned leader and/or the medical director. Adheres to AASM guidelines and to departmental ...
-
Hospital Sisters Health System - Corporate Effingham, United StatesOverview · Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, wo ...
-
Medical Laboratory Scientist
1 week ago
Hospital Sisters Health System - Corporate Effingham, United StatesSummary · * Part-time, benefits eligible, 20 hrs/week, Evenings: 11:00 AM - 7:30 PM · * MLS or MLT · Medical Laboratory Scientists (MLSs) perform laboratory procedures and use independent judgement in the major areas of the laboratory like: blood banking, chemistry, hematology, i ...
-
Hospital Sisters Health System - Corporate Effingham, United StatesSummary · Physician - Orthopedic Surgeon - HSHS Medical Group / HSHS St. Anthony's Hospital - Effingham, Illinois · HSHS Medical Group is recruiting a BC/BE Orthopedic Surgeon to provide outpatient services at our Multispecialty Care Clinic in Effingham, IL and to provide surgica ...
-
Medical Laboratory Scientist
1 week ago
Hospital Sisters Health System - Corporate Effingham, United StatesSummary · Hours: Rotating, Full-time, 40 Hours/Week · SIGN ON BONUS ELIGIBLE · This position is responsible for conducting a variety of tests on patient samples (blood, various body fluids, cells, and tissue, etc.) to detect the presence or absence of health conditions. Using bio ...
-
EHS Coordinator
1 week ago
The Judge Group Effingham, United StatesJob Description EHS Coordinator, Animal Feed Warehouse - Effingham, ILThis is a full-time, exempt level position.Position Summary:Environmental Health and Safety (EHS) Professional (Pro): Based in Effingham, IL and reports to the respective Regional Area (H&S) Manager. This EHS p ...
-
Travel Physical Therapist
1 day ago
HealthCare Support Effingham, United StatesHealthcare Support is seeking a travel Physical Therapist for a travel job in Effingham, Illinois. · Job Description & Requirements · Specialty: Physical Therapist · Discipline: Therapy · Start Date: 06/24/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 hours · E ...
-
Quality Engineer
5 days ago
Flex-N-Gate Effingham, United StatesOverview: · Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in Automotive News. A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and s ...
IT Account Support - Effingham, United States - Heartland Dental- Effingham Support Office
![Heartland Dental- Effingham Support Office](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
1 month ago
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Overview:
The IT Account Support Specialist is primarily responsible for providing user account support and access management to many core Heartland Dental systems. Duties include, but are not limited to, answering customer phone calls, responding to, and resolving incident requests, password resets, and user account provisioning, maintenance, and de-provisioning. To give an idea of the team structure, this position will work on a team with other account support specialists.
With more than 1,000 dental offices supported across 38 states, over 10,000 team members and over 1,600 supported doctors in our support, Heartland Dental has a proven track record of growth and success. Were looking for professional individuals who are open, positive and mentally flexible to join our network of support.
This position will report to the IT Account Support Supervisor.
Responsibilities:Below is an overview of the duties and responsibilities you would take on in this role:
Minimum Requirements:
Desirable Qualifications:
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.