John Deere Service Technician - Groom, United States - Western Equipment

Description

• Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established AMS products
• Participates in required Service EDUCATE Training Programs
• Supports Customer Clinics
• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
• May promote and sell dealer service programs directly to customers
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of mobile service vehicle, trailer, inventory, tools, and equipment
• Follows all safety rules and regulations in performing work assignments
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time and material used in performing assigned duties

• 4+ years of experience performing service repairs
• Outstanding interpersonal and customer service skills
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manuals
• Expert knowledge of mechanical, electrical, and hydraulic systems used in repair of agricultural and turf equipment
• Ability to use Service Advisor and basic computer functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Ability to lift at least 75 lbs. repeatedly
• Advanced or Master Service Certification preferred
• High School Diploma or equivalent experience required; associates degree preferred
• Valid driver's license required
• Ability to climb and stand for extended time in a safe manner on big/tall equipment while performing repairs
• Ability to perform duties in extreme seasonal temperatures
• Climb up on equipment and in smaller spaces in equipment to make repairs