Tier 2 System Technician - Scottsdale, United States - Insight Global

Description

Job Description

Diagnose and resolve issues across networks, systems, and applications to maintain operational excellence.

Design and evaluate networking devices, emphasizing proficiency with particular networking hardware like Cisco Meraki and Ubiquiti to enhance value.

Visit remote sites to deploy new IT equipment, including computing and network devices. Potentially involving up to 50% travel time.

Serve as the immediate escalation channel for all technical issues.

Set up, configure, and oversee the maintenance of the organization's Local Area Networks (LANs), including VLAN management.

Leverage PowerShell for scripting to enhance and automate administrative tasks.

Operate and manage Microsoft Active Directory for the administration of network resources, user privileges, and security measures.

Display strong interpersonal skills and a commitment to providing excellent customer service.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Skills and Requirements

Bachelor's degree in computer science or 3-year of related field experience.

Effective interpersonal skills and relationship-building skills, with a strong customer-service orientation.

Strong written and oral communication skills with the ability to present ideas in user-friendly language.

Willingness to travel 35-50% of time (all travel covered with a company credit card)

Experience working Microsoft Windows technology and architecture. Working knowledge of Active Directory, TCP/IP, DNS, and PowerShell.

Ability to support and provide guidance for both technical and vendor-related issues.

Cisco Certified Network Associate

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We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to