Customer Success Manager - Chicago, United States - Eltropy

Description

Customer Success Manager (Mid Market/Central Time Zone)
Strong teamwork and collaboration skills
Empathy and ability to understand and address client needs
Technical curiosity and willingness to learn about Eltropy
Quality mindset and attention to detail
Excellent communication and interpersonal skills
Responsibilities

Assist Community Financial Institutions in enhancing their customer experience using Eltropy
Help clients optimize their investment in Eltropy and achieve a high return on investment
Collaborate with cross-functional teams to ensure successful implementation and adoption of Eltropy
Provide technical support to clients and address any issues or concerns
Conduct regular check-ins and provide ongoing customer support and guidance
Competitive pay, bonus, and job benefits
Opportunities for career advancement within the company
Chance to work with Community Financial Institutions and make a positive impact
Opportunity to develop technical knowledge and skills
Qualifications

Strong teamwork and collaboration skills
Empathy and ability to understand and address client needs
Technical curiosity and willingness to learn about Eltropy
Quality mindset and attention to detail
Excellent communication and interpersonal skills
Responsibilities

Assist Community Financial Institutions in enhancing their customer experience using Eltropy
Help clients optimize their investment in Eltropy and achieve a high return on investment
Collaborate with cross-functional teams to ensure successful implementation and adoption of Eltropy
Provide technical support to clients and address any issues or concerns
Conduct regular check-ins and provide ongoing customer support and guidance
Benefits

Competitive pay, bonus, and job benefits
Opportunities for career advancement within the company
Chance to work with Community Financial Institutions and make a positive impact
Opportunity to develop technical knowledge and skills

Industry:
Financial Technology Solution Provider

Why consider this job opportunity...

• Competitive pay, bonus, and job benefits
• Opportunities for career advancement within the company
• Chance to work with Community Financial Institutions and make a positive impact
• Collaboration and teamwork are essential in this role
• Opportunity to develop technical knowledge and skills

What to Expect (Job Responsibilities):

• Assist Community Financial Institutions in enhancing their customer experience using Eltropy
• Help clients optimize their investment in Eltropy and achieve a high return on investment
• Collaborate with crossfunctional teams to ensure successful implementation and adoption of Eltropy
• Provide technical support to clients and address any issues or concerns
• Conduct regular checkins and provide ongoing customer support and guidance

What is Required (Qualifications):

• Strong teamwork and collaboration skills
• Empathy and ability to understand and address client needs
• Technical curiosity and willingness to learn about Eltropy
• Quality mindset and attention to detail
• Excellent communication and interpersonal skills

How to Stand Out (Preferred Qualifications):

• Prior experience in customer success or account management roles
• Knowledge of the financial industry and Community Financial Institutions
• Familiarity with Eltropy or similar financial technology solutions
• Experience in software implementation or technical support
• Project management skills and ability to handle multiple tasks

#CustomerSuccessManager #FinancialTechnology #ClientSupport #Eltropy #CareerOpportunity

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Company information
Eltropy is the leading digital conversations platform for community financial institutions (CFIs).

Its AI-driven communications tools empower CFIs to communicate, automate, improve operations and engagement, and increase productivity across the institution – all while maintaining the highest standards of security and compliance.

Using Eltropy's platform, CFIs can connect with their consumers anytime, anywhere via Text, Video, Secure Chat, Co-browsing, screen sharing, and chatbot technology — all integrated into a single platform.

Insurance, Finance, Financial Services, Technology, Banking, Sales, Communication, Sales and Marketing

Company Specialties:
Enterprise Content marketing, Omnichannel, Content Automation, Conversational Commerce, Real-time Tracking, Predictive Data Analytics, SalesForce Integration, Client Engagement, Financial Services, Text Messaging, Artificial Intelligence, Fintech, Credit Unions, Business Intelligence, Digital Banking, Content Sharing, Text Marketing, Mortgage Lenders, Audio/IP, Video Banking, Reputation Management, Banking, and Banks

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