- Responsible for proactively managing the day-today-relationships within an assigned set of clients and prospects
- Work hand in hand to support Account Executive across your shared book of business
- Responsible for engaging and supporting client contacts to ensure the seamless execution of services, expanding business relationships, and also driving growth and upsell opportunities within the existing account base.
- Manage the daily quarterbacking of client's projects/campaigns to ensure flawless execution of projects and acting as the liaison between the client and internal departments
- Serve as the internal voice of your clients and become a go to resource internally and externally
- Liaison with many teams across the business including Technical Account Teams, Marketing, Product, Privacy & Compliance, Contracts, Sales teams and other Business Units.
- Thrive in an environment where you have multiple clients across agency type and social platforms
- Managing partnerships and creating opportunities to expand both the human and the commercial relationship comes second nature
- You're a self-starter, love balancing your own priorities, and excel in managing expectations internally and externally to ensure deadlines are met
- You love to raise your hand and take on new opportunities and challenges
- You love to collaborate with multiple teams internally and externally
- You're curious and always looking to stay ahead of the trends in the ad-tech/mar-tech ecosystem
- Experience working across the LUMAscape, including but not limited to DSP's, Data Marketplaces, Social Platforms, ATV and beyond
- Experience working with agencies or for an agency
- Bachelor's Degree from a four-year university
- Ability to travel 20% (client meetings, internal events and networking)
- 5-10 years online advertising experience required; Minimum 3 years' experience as a Partner Manager, Customer Success Manager, or Account Manager
senior customer success manager, agency - New York, NY , USA, United States - Experian
Description
Job DescriptionWhat you'll be doing
The Sr. CSM will be responsible for retaining and growing current agency relationships.
The role will work internally with key stakeholders to build out a GTM strategy that utilizes Experian's key products and relationships to scale our agency vertical.
Qualifications
What your background looks like
Culture at Experian
Our uniqueness is that we truly value yours.
Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously.
We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering...
the list goes onPerks
All your information will be kept confidential according to EEO guidelines.
Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action
Please contact us at to request the salary range of this position (include the exact Job Title as it reads above in your email).
In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including 12 company-paid holidays and parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.
Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking here