- Interviews agency staff, observes work processes and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives.
- Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; Defines and may make recommendations for correcting problems.
- Analyzes data gathered and develops solutions or alternative methods of proceeding.
- Analyzes and evaluates the effectiveness of operations in meeting established goals and objectives.
- Provides technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
- Studies pertinent background material such as legislation, administrative orders and regulations.
- Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
- Documents findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.
- May supervise administrative support and/or paraprofessional staff. Supervision is exercised over at least two or more merit full time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.
- Three years experience in conducting studies which includes evaluating operations, programs, services, policies and procedures to determine efficiency, effectiveness, whether goals and objectives are met and compliance with laws, rules, regulations, policies and procedures.
- Three years experience in descriptive statistics such as the mean, median, mode or standard deviation.
- Three years experience in interpreting laws, rules, regulations, standards, policies, and procedures.
- Six months experience in designing studies which includes determining study goals and objectives, information needed, data sources, sampling and collection methods.
- Six months experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
- Six months experience in narrative report writing.
- Knowledge of inferential statistics such as correlation, t-tests, f-tests or analysis of variance.
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Management Analyst III
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Management Analyst III - New Castle, United States - DelDOT
Description
Introduction
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit today
Summary Statement
This position is an analyst within the Jane E. Mitchell Forensic Unit. The role will be responsible for ensuring all JEM Forensic Unit client grievances have follow-up resolutions and are in compliance with the Center for Medicare and Medicaid Services (CMS), and the Joint Commission requirements. Duties as assigned. Complete monthly reports and document follow-up investigations of all client grievances, create tracking spreadsheets for Performance Improvement projects, perform research, and evaluate output requirements. Formulates the scope of studies in which needs and problems are identified, objectives are clarified and defined, and approaches are explored and assessed. Develops/designs systems for evaluating the effectiveness of operations in meeting established goals and objectives.Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.Job Requirements
JOB REQUIREMENTS for Management Analyst III Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
