case mgr - Fairbanks, United States - Fairbanks Native Associ

Description

Department: Fairbanks North Star Borough Early Intervention (FNSB E/I) / BHS

Category: Regular Full Time

Reports to: Project Manager

Hours of Work: 40 hours per week

JFC: P404

Level: G-08

FLSA Status: Non-exempt

Date Approved: 10/13/2023

SUMMARY

Ensures compliance of standards in evaluation, assessment, treatment, and service delivery to consumers of FNSB E/I. This position provides case management services for consumers and collaborates with management to ensure the delivery of quality services.

JOB DUTIES

• Interviews and screens consumers for services.
• Provides advocacy and referral services and serves as a liaison with community agencies.
• Creates and maintains consumer files according to established policies and procedures.
• Compiles and submits monthly, quarterly, and annual reports as required.
• Works as part of a team providing quality care while following departmental policies and procedures.
• The incumbent of this position must work well under pressure, meeting multiple and conflicting deadlines. The incumbent shall, at all times, demonstrate cooperative behavior with colleagues, supervisors and consumers.
• Provides information to the general public regarding the program.
• Attends training as it applies to this position.
• Performs other job-related duties as assigned.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITY

• Familiarity with human resources policies and procedures.
• Ability to report to work in a timely manner.
• Knowledge of customer service concepts and practices.
• Understanding and sensitivity to diverse cultures and lifestyles, as well as cross-cultural communication styles.
• Skill in operating a personal computer utilizing a variety of computer software.
• Skill in managing multiple priorities and tasks concurrently to meet deadlines.
• Skill in oral and written communication.
• Skill in establishing and maintaining a cooperative working relationship with colleagues, supervisors, and consumers.
• Ability to work independently as well as with teams.

MINIMUM QUALIFICATIONS (Education & Experience)

• High School diploma or equivalent.
• Two (2) years of work experience in the social service field.
• Strong understanding and sensitivity to diverse cultures and lifestyles, with demonstrated experience working effectively with the Alaska Native population.

PREFERRED QUALIFICATIONS (Education & Experience)

• Associate's degree in behavioral health, human or social services, counseling or a related field.

WORKING ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position corresponds to medium work, involving physical exertion of 20-50 lbs. frequently; such exertion involves the lifting and/or moving of young children in the program, and/or goods and materials within the facility. There is frequent walking, standing, climbing, stooping, bending, and squatting/crouching. The majority of work is performed in an office setting with a wide variety of people with differing functions, personalities, and abilities. The office is a non-smoking facility with outside smoking areas. May involve local travel between various program components of FNA and home visits where exposure to extreme weather conditions are likely. Works in an environment where protection of client confidentiality is essential.

SPECIFICATIONS

Supervision Received:

Position receives direct supervision from immediate supervisor; however, incumbent is expected to effectively perform day-to-day activity as denoted within job description. Work will be monitored through weekly meetings, monthly reports, and regular communication with your supervisor. General guidelines for operations are based on program requirements and the general policies and procedures of FNA.

Supervision Exercised:

No supervision requirements for this position.

Position Impact:

Impact at the program level is high. Program's level of compliance with program standards is directly affected by the effective performance of duties, especially as they relate to providing program services.

Contacts:

Contacts may include, but are not limited to: volunteers, organizational staff, consumers, and outside agencies.

ACKNOWLEDGMENT STATEMENT

This Job Description describes the essential functions and qualifications. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job; and management has the exclusive right to alter this job description at any time without notice. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, job-related duties. This document is not intended to exclude modifications consistent with providing reasonable accommodation for a disability.

This position will (or may) require you to frequently (or incidentally) drive your personal vehicle for FNA business. Per FNA's automotive insurance policy, to drive an FNA-owned vehicle, an individual must be at least 21 years of age. To drive an FNA-owned vehicle with consumers in the vehicle, an individual must be at least 25 years of age. No employee may transport a FNA consumer in a personal vehicle.

Continued employment status will be contingent upon satisfactory completion of a criminal background investigation and the pre-employment drug testing process. Where required, continued employment status (post job offer) will be contingent upon employee providing certification of annual tuberculosis (TB) screening and medical certification that employee does not, because of infectious or communicable disease, pose a direct threat or significant risk to the health and safety of program participants or others in the workplace.

Notice: All employment at the Fairbanks Native Association (FNA) is "at will." This means the employee or FNA may terminate employment at any time and for any reason. Unless specified in writing, no duration of employment is expressed or implied for this position. Your signature indicates that you have read this Job Description and understand the essential functions of and qualifications for the job.