Systems Administrator - Atlanta, United States - Crescens

    Crescens
    Crescens Atlanta, United States

    2 weeks ago

    Default job background
    Description

    Job title:
    Systems Administrator


    Location:
    Atlanta, GA

    Duration: 6+ months


    Type:
    contract


    There are 7 health center locations in Fulton County that may need visiting. Fulton County Board of Health (FCBH) will pay mileage

    Job Description:
    Install and configure hardware and software
    Respond to tickets in accordance with SLA guidelines
    Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
    Respond in timely manner to requests and issues
    Repair and replace equipment as needed
    Provide onsite and remote support to end users
    Assist in AV setups as needed for meetings
    Responsible for troubleshooting o365 and submitting tickets to DPH through portal
    Assist new hire training for basic IT needs.
    Set up new workstations for users (deploying equipment, checking over account setups).
    Heavy use of Windows and Mac OS devices
    Ability to work in Active Directory
    Understanding of Cisco Meraki

    Assist network engineers with the installation, configuration and ongoing support of software , computers and applications Installation for various computer applications and programs.

    Create and update documentation
    Create documentation for staff for training purposes
    Resolve Tier 1 support tickets
    Ability to interact effectively and professionally, and provide exceptional service, both internally and externally always advanced experience and knowledge of working with the Microsoft 365 Platform, including Azure Active Directory and SharePoint administration
    Driver's license Minimal Requirements

    Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech.

    support experience.
    A+ and Net+ Certification or equivalent required.
    Preferred Requirements

    Experience using a Ticketing system
    Experience providing support via remote tools
    Experience handling Technical Service Tickets
    Professional IT Certifications.
    Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.


    Skills:
    A+ and Net+ Certification or equivalent required.
    Experience using a Ticketing system
    Experience providing support via remote tools
    Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

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