Director of Training, Member Operations - McLean, United States - ID

ID McLean, United States

3 weeks ago

Description

Role Overview
is seeking a dynamic and experienced Director of Training for our Member Operations organization.

This pivotal role serves as the department head for all training programs and initiatives within Member Operations, including the onboarding of new hires and the continuous learning and development of specialized agents and supervisors.

The Director of Training will lead a talented team of approximately 10 trainers and content creators, ensuring that all training materials are up-to-date, effective, and engaging.

A critical aspect of this role involves measuring and tracking performance and progression across all programs to ensure high productivity upon completion of training.

Key Responsibilities

Develop, implement, and continuously improve training programs for the Member Operations organization

Manage and mentor a team of trainers and content creators, fostering a culture of excellence and continuous learning

Oversee the training calendar and allocate resources accordingly, ensuring efficient and effective delivery of training programs

Create and execute a training roadmap to develop world-class training programs for Trusted Referees and General Support agents

Direct the end-to-end development of virtual training courses, including script-writing, graphic design, video editing, and production

Design and execute strategies for measuring trainee performance and program effectiveness, utilizing data to inform continuous improvement

Collaborate with cross-functional teams to stay informed about new products and updates, translating complex technical product knowledge into simple, effective training materials

Manage the development and maintenance of training content, ensuring materials are up-to-date, accurate, and engaging

Foster a learning environment that supports the growth and development of both trainees and trainers

Identify opportunities to automate training processes and introduce cutting-edge training tools and techniques to the existing training program

Qualifications

Bachelor's degree

Minimum of 5+ years of experience in a training role, with at least 3 years in a leadership or management capacity

Operational experience managing and driving the performance of an hourly workforce

Proven track record of developing and executing successful training programs

Strong leadership skills, with experience managing teams of trainers and content creators

Excellent communication and presentation skills, with the ability to simplify complex technical information

Proficiency in measuring and analyzing training effectiveness and making data-driven decisions

Experience with digital training platforms and e-learning tools

Ability to work cross-functionally and collaborate with teams across the organization

Strong project management skills, with the ability to manage multiple projects

simultaneously

Passionate about fostering a culture of continuous learning and development

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