-
customer service representative
Found in: Lensa US 4 C2 - 5 hours ago
Family Dollar Springfield, United StatesFamily Dollar W CHESTNUT EXPWY [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash r ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 14 hours ago
Circle K Springfield, United StatesCircle K S MacArthur Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of f ...
-
Member Service Representative
Found in: Talent US A C2 - 1 day ago
CoxHealth Springfield, United States Full timeSummary · Best in Class Work Environment 5x Modern Healthcare Best Places to work America's Greatest Workplaces 2023 – Newsweek Best Employers for New Grads 2023- Forbes Greatest Workplace for Women Newsweek · Benefits Robust, fully customizable benefits p ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 5 days ago
AT&T Springfield, United StatesNote: This is Not a Work from Home (WFH) position. You will be required to work at our Call Center Office location in (Springfield, MO). This is your opportunity to be the voice of AT&T a global leader in communications and technology. As a member Customer Service, Customer Servi ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 14 hours ago
State Farm Insurance Springfield, United StatesState Farm Insurance - JobID: [Customer Service Representative] As a Customer Service Rep at State Farm Insurance, you'll: Assist customers with inquiries, complaints, and policy changes; Provide accurate and timely information regarding insurance products and services; Process p ...
-
Patient Service Representative
Found in: Lensa US 4 C2 - 5 days ago
Centauri Health Solutions Inc Springfield, United States**Patient Service Representative - Onsite Hospital Medicaid Eligibility - Part - Time Weekends** · Springfield, MO, USA Req #228 Tuesday, April 20, 2021 Centauri Health Solutions provides services to payors and providers in government sponsored healthcare programs, including Med ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 5 days ago
Circle K Stores, Inc. Springfield, United StatesStore : 1940 S MacArthur Blvd, Springfield, Illinois 62704 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challe Customer Service Representative, Cus ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 5 days ago
Independent Insurance Agents Springfield, United StatesThe Customer Service Representative at Preston Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employee ...
-
Customer Service Representative
Found in: Appcast Linkedin GBL C2 - 4 days ago
Lifetime Destinations Springfield, United StatesWe are seeking dedicated individuals to join our team as Customer Service Representatives If you're passionate about delivering exceptional customer experiences and ready to excel in a sales-driven environment, Branson Travel Group has exciting opportunities for you. · Part-Time ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 4 days ago
Pestdoc Springfield, United States**Customer Service Representative** · **A-1 Able Pest Doctors Job Openings** · **Customer Service Representative** · We LOVE what we do If you have experience in the service industry and are looking for a company that LOVES what they do, helping our customers and community, pl ...
-
customer service representative
Found in: Lensa US 4 C2 - 14 hours ago
Family Dollar Springfield, United StatesFamily Dollar W MONROE ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regist ...
-
Customer Service Representative
Found in: Appcast US C2 - 12 hours ago
Cypress HCM Springfield, United StatesCustomer Service Representative, Sanctions Compliance Support, 7003 · Description: · Are you a detail-oriented individual with a love of research and investigation? Or maybe putting together the pieces of a puzzle to reveal the bigger picture sounds like fun for you. Does the ide ...
-
Customer Service Representative
Found in: One Red Cent US C2 - 2 days ago
Springfield Clinic Springfield, United States· The Customer Service Representative is responsible for answering patient calls in an in-bound billing call center, discussing insurance coverage and clinical charges, educating patients regarding the Clinic's billing and credit policies, and making changes for patients regardi ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 2 days ago
Cypress HCM Springfield, United StatesCustomer Service Representative, Sanctions Compliance Support, 7003 · Description: · Are you a detail-oriented individual with a love of research and investigation? Or maybe putting together the pieces of a puzzle to reveal the bigger picture sounds like fun for you. Does the i ...
-
Customer Service Representative
Found in: ZipRecruiter Test10S US C2 - 2 days ago
Daton Kaisner - State Farm Agent Springfield, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Customer Service Representative
Found in: Ziprecruiter Test15 US C2 - 2 days ago
Swoon Staffing Springfield, United StatesJob Description · Job DescriptionA global travel company is looking at add a Customer Service Representative to their team in Springfield, MO · Job Description: · Are you a detail oriented individual with a love of research and investigation? Or maybe putting together the pieces ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 4 days ago
Tower Loan Springfield, United States**Customer Service Representative - West Springfield** · **Department:** Operations **Office:** West Springfield · **Location:** Springfield, MO · **SUMMARY OF POSITION:** · Responsible for: investigating credit, maintaining cash drawers, soliciting current and former custome ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 6 days ago
Cypress HCM Springfield, United StatesCustomer Service Representative, Sanctions Compliance Support, 7003 · Description: · Are you a detail-oriented individual with a love of research and investigation? Or maybe putting together the pieces of a puzzle to reveal the bigger picture sounds like fun for you. Does the i ...
-
Customer Services Representative
Found in: ZipRecruiter Standard US C2 - 2 days ago
Nicole Brock & Associates LLC Springfield, United StatesJob Description · Job DescriptionDescription: · We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in the insurance industry. As a CSR, you will be one of the first points of contact for our clients, providing exceptional service and supp ...
-
Patient Service Representative
Found in: Lensa US 4 C2 - 23 hours ago
Springfield Clinic Springfield, United StatesJob Description · The Patient Service Representative - Operations is responsible for discussing insurance coverage, including usual and customary charges, Medicare and Medical Assistance availability, reimbursement options available for services, educating patients regarding the ...
Customer Service Representative II - Springfield, United States - American National
Description
Customer Service Representative II
American National is seeking a Customer Service Representative II.
Why Apply?
• You enjoy customer service that is not sales driven
• You are seeking a career that offers development opportunities and defined job progression
• Strong training program
• Comprehensive benefits, that include a generous paid time off package
• Fitness and educational support
• Casual dress code
What will you do?
• Support immediate requests of all incoming phone calls by accepting payments, confirming basic policy information, and managing account and/or policy detail changes; Striving to meet first call resolution
• Provide accurate, valid, and complete information to authorized parties-Including policy information, interpretation, coverages, products (Validating caller identification and authority)
• Receive incoming applications from clients or field associates, completing process
• Notify underwriting department of changes to risk
• Review and post premium payments
• Become an expert in programs utilized to disseminate policy status, policy data, and inquiries
• Review, create, and modify payment plans-Including the set-up of auto-draft from clients' bank accounts, billing premiums to the insured or mortgagee (May also review premium payment application and issue refunds)
• Identify funds needed for lapsed payment policies for reinstatement (Guarantee appropriate approvals are obtained, forms are signed, required paperwork is completed/received, and process payments according to guidelines)
• Assist with projects assigned
Required Qualifications
• High school diploma or equivalent
Preferred Qualifications:
• Work experience in call center and/or customer focused positions (Insurance, Banking, Finance, Retail, Food service)
• Bi-lingual skills
• Positive phone disposition, with the ability to maintain confidence when communicating resolution to clients
• Strong cognitive and multi-task skills
• Ability to learn/retain information quickly
• Interpersonal skills, able to work effectively in a team focused environment
• High attention to detail and follow-up
• Passion to provide the highest quality of customer service to clients, possessing pride when managing ownership of phone calls from start-finish
• Aptitude to navigate various computer programs simultaneously (Microsoft Office applications and internal systems)
• Commitment to ongoing education in relation to the company and products/services offered
American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization's values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
