Associate Hardware/software Technician - Des Moines, United States - Polk County, IA

Description

Under general supervision, installs, configures, services, maintains, repairs, and enhances local area network (LAN) computer hardware/software and desktop computer equipment, computer systems, and packaged software; performs moderate to complex troubleshooting of LAN and desktop computers and peripheral hardware problems; may assist the Network/Security team in installation, administration, service, repair of Wide Area Network (WAN) hardware/software.

• Maintains Local Area Networking (LAN) hardware/software components to ensure maximum network performance; reviews networks alerts and statistics; provides preventative and corrective action; develops procedures, configuration, and documentation for networking hardware/software.
• Installs, tests, configures, troubleshoots, and repairs LAN and desktop computer equipment and peripheral equipment including network servers, server components, switches, hubs, cabling, network protocols, printers, scanners, controllers, and other peripherals.
• Installs, tests, and upgrades software.
• Identifies equipment and software for solutions to user automation requirements based on operational plans and implementation schedules; provides detailed information for timely ordering; monitors project plans to insure delivery schedules are being met; recommends corrective action, if appropriate; determines and writes user specifications for hardware/software.
• Responds to user requests for assistance with hardware/software problems; identifies problem and implements efficient and effective solutions or refers to appropriate staff; provides operating system information and LAN support to users; performs moderate to complex troubleshooting on hardware/software and network problems.
• Trains user personnel and provides instruction when needed; develops user manuals; provides technical direction to call center staff and PC Technicians.
• Maintains proficiency in Polk County hardware, software, office automation, and networking capabilities; insures that the latest technology is continually reviewed for use.
• Performs related duties as required.
• Knowledge of Polk County hardware, peripheral devices, supportive operating systems, and programming in support of Polk County hardware and software.
• Knowledge of the capabilities of computer systems and associated networking equipment, databases concepts, telecommunication concepts, and project management.
• Ability to install hardware and software.
• Ability to troubleshoot and repair computer equipment and peripheral equipment including network servers and server components, switches, cabling, and modems.
• Ability to use appropriate network-analyzing tools.
• Ability to analyze system and software problems and develop efficient and effective solutions.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain satisfactory working relationships with other County employees using courtesy, patience, and tact.
• Ability to train users, develop user instruction manuals and document system design.
• Ability to lift up to 40 pounds.
• Graduation from an accredited four year college or university with major course work in Computer Science, Information Systems or related field, and
• Associate's degree in Computer Science, Information Systems or related field , and
• Two years experience in computer related field, or
• Any equivalent combination of training and experience that will have provided the required knowledge, skills, and abilities.

• A criminal background check is required.
• A drug screen is required prior to final offer of employment.
• A valid State of Iowa driver's license is required.

Polk County is committed to providing a diverse work environment that is representative, at all levels, of the citizens we serve.

Equal opportunities are available to all applicants and current employees regardless of race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, genetic information, military or veteran status, citizenship status, mental or physical disability, or any other applicable characteristics protected by law.

Polk County believes that diversity, equity, and inclusion is critical to our success in serving and empowering our community and to our continued commitment to be one of the nation's most innovative public institutions.