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    Network Engineer - Boston, United States - Precision Life Sciences

    Precision Life Sciences
    Precision Life Sciences Boston, United States

    1 week ago

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    Description

    Job Title: IT Support Engineer - Onsite Support

    JOB SUMMARY: The IT Support Engineer - Onsite Support is responsible for delivering comprehensive IT support services to end-users within the organization. This role involves providing on-site assistance for hardware and software issues, troubleshooting network problems, and ensuring a smooth and efficient IT environment. This position requires a strong technical background, excellent communication skills, and the ability to troubleshoot and resolve IT issues in a timely manner. Pharmaceutical experience is not required but encouraged.

    PRINCIPAL DUTIES:

    1. Onsite Support:
    • Offer guidance and assistance to end-users on the use of various software applications and hardware devices.
    • Provide hands-on support for desktops, laptops, printers, and other end-user devices.
    • Install, configure, and troubleshoot hardware components and peripherals.
    • Resolve software issues, including installation, configuration, and updates.
    • Respond promptly to IT support requests from end-users.
  • Customer Service:
    • Provide exceptional customer service, ensuring positive interactions with end-users.
    • Manage and prioritize support requests effectively.
  • Technical Troubleshooting:
    • Diagnose and resolve hardware and software problems.
    • Identify and address network connectivity issues.
    • Collaborate with remote support teams to troubleshoot and resolve complex technical issues.
  • User Training:
    • Conduct user training sessions to enhance end-users' understanding of IT systems.
    • Provide guidance on best practices for IT usage and security.
  • System Maintenance:
    • Perform routine maintenance on hardware and software to ensure optimal performance, such as updates, patches, and system optimizations.
    • Ensure the security and integrity of systems by implementing best practices.
    • Coordinate with vendors for hardware repairs and replacements.
  • Documentation:
    • Maintain accurate records of IT support activities, including issues reported and resolutions provided.
    • Create and update documentation for IT processes and procedures.

    REQUIRED QUALIFICATIONS/EXPERIENCE (BASIC QUALIFICATIONS):

    1. Education and Experience:
    • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
    • Minimum of 3 years experience as an IT Support Engineer or in a similar role, with a focus on onsite assistance.
  • Technical Skills:
    • Proficiency in troubleshooting hardware and software issues.
    • Knowledge of operating systems, including Windows.
    • Experience with Active Directory, Microsoft Office Suite, and remote desktop tools.
    • Familiarity with network protocols and configurations.
  • Communication Skills:
    • Strong verbal and written communication skills.
    • Ability to convey technical information to non-technical users.
  • Customer Service:
    • Excellent customer service skills and a customer-focused approach.
    • Ability to handle challenging situations and provide effective solutions.
  • Problem-Solving:
    • Strong analytical and problem-solving skills.
    • Ability to work independently and collaboratively in a team environment.
  • Certifications (Optional):
    • Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
  • AV support; CISCO/Zoom/Teams
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