Jobs

    Service Assistant Coordinator - Jessup, United States - Allmark Door Company Llc

    Allmark Door Company Llc
    Allmark Door Company Llc Jessup, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    POSITION OVERVIEW

    Allmark Door seeks a dedicated Service Assistant Coordinator to provide exemplary leadership and support to our clientele. The Service Assistant Coordinator will serve as a primary point of contact, championing our clients' needs and facilitating seamless access to our services. This role demands meticulous attention to detail and a relentless commitment to ensuring customer satisfaction across all service interactions.

    ESSENTIAL DUTIES

    The successful candidate will undertake the following responsibilities:

    • Coordinate and oversee project activities and technician assignments to ensure timely and budget-compliant progress.
    • Facilitate the procurement and delivery of equipment, rentals, and associated purchase orders, meticulously tracking project costs.
    • Prepare repair proposals and generate customer quotes for Preventative Maintenance and Emergency Service tasks.
    • Monitor and promptly respond to service-related inquiries via email, demonstrating a sense of urgency and professionalism.
    • Exhibit adept problem-solving skills, swiftly gathering and processing pertinent information to resolve issues efficiently.
    • Assist in dispatching technicians, optimizing resource allocation based on factors such as workload, geographical proximity, and client priorities.
    • Manage service schedules to maximize operational efficiency, effectively allocating personnel, equipment, and supplies.
    • Coordinate vehicle assignments and dispatch, ensuring timely and efficient service delivery.
    • Generate quotes and process purchase orders upon receipt of customer service requests, maintaining accurate records.
    • Liaise with customers to communicate schedules and uphold a superior standard of client satisfaction.
    • Provide technicians with necessary information regarding parts, tools, and equipment requirements prior to dispatch.
    • Ensure thorough and legible completion of all on-site paperwork, both for company records and customer documentation.
    • Maintain clear and concise communication with technicians regarding job statuses and pertinent details.
    • Document relevant information in project records and update job statuses as required.

    RELEVANT JOB COMPETENCIES

    • Demonstrated resilience and adaptability in managing multiple concurrent tasks.
    • Strong team leadership and interpersonal communication skills.
    • Proficiency in Google Suite and data entry software.

    ALLMARK DOOR is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability, or veteran status, among other factors.



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