- Manage the GPO complaints program including responsibility over complaint metrics, reporting, research and resolution, sample review, theme analysis, representing the business on weekly and monthly stakeholder calls, creating and managing initiatives to reduce complaints and executive summaries and presentations of complaint data.
- Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
- Advises on projects and directs activities of a team related to special initiatives
- Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
- Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
- Identifies and recommends responsibilities and accountabilities for key programs/projects
- Cross functional with strong business analysis, problem solving, quality management and organization skills
- Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Experience with large scale projects/project management
- Executive reporting and presentation skills
- Excellent written and verbal communication skills
- Ability to build and maintain excellent relationships with business stakeholders and gain trust in order to guide and influence them
- Willing to learn and adapt to change
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
- Working knowledge of Windows and Microsoft Office
- Ability to understand the bigger picture (risks, dependencies)
- Ability to prioritize, use own initiative and be flexible
- Ability to work under pressure, meet deadlines and navigate change
- Global Payment Operations general knowledge/experience
- Global Payment Operations Customer Service knowledge/experience
- Enterprise Consumer and Institutional Complaints knowledge
- Experience writing and reviewing procedures/job aids
- Bachelor degree or equivalent preferred.
- Individual typically has 3-5 years of experience.
-
Compliance & Ops Risk Manager
3 weeks ago
Bank of America Scranton, United States Full timeDescription · : · This job is responsible for the execution of the Compliance and Operational Risk Management (CORM) Program. Key responsibilities include identifying, escalating, and mitigating risks in a timely manner, engaging with Front Line Units and Control Functions (FLU/ ...
-
Sr Operations Analyst
3 days ago
Bank of America Scranton, United States Full timeDescription · : · This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating rep ...
-
Travel OR
6 days ago
Medical Solutions Scranton, United States$778.43-$863.97 wk (includes wage of ~$12.00-$12.00/hr and per diems if eligible) · click for benefits and other job details · ~$480-$480 weekly taxable income · ~$298.43 in non-taxable per diem (amount subject to eligibility & seasonal/annual adjustment) · Gather 'round, aspirin ...
-
Sr Operations Analyst
2 weeks ago
Bank of America Scranton, United States Full timeDescription · : This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating repor ...
-
Consultant-Data Mining/Whse
1 week ago
The Bank of America Corporation Scranton, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Consultant, Mining, Payment Pr ...
-
Sr Operations Analyst
3 weeks ago
The Bank of America Corporation Scranton, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Operations Analyst, Operations ...
-
Travel Nurse RN
1 week ago
Aureus Medical Group - Nursing Scranton, PA, United StatesAureus Medical Group - Nursing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Scranton, Pennsylvania. · Job Description & Requirements · Specialty: OR - Operating Room · Discipline: RN · Start Date: ASAP · Duration: 16 weeks · 36 hours per w ...
-
Travel Nurse RN
2 weeks ago
Aureus Medical Group - Nursing Scranton, United StatesJob Description · Aureus Medical Group - Nursing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Scranton, Pennsylvania. · Job Description & RequirementsSpecialty: OR - Operating Room · Discipline: RN · Start Date: ASAP · Duration: 17 weeks · 36 hours ...
-
Travel Nurse RN
2 days ago
Aureus Medical Group - Nursing Scranton, PA, United StatesAureus Medical Group - Nursing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Scranton, Pennsylvania. · Job Description & Requirements · Specialty: OR - Operating Room · Discipline: RN · Start Date: ASAP · Duration: 15 weeks · 36 hours per week · Shi ...
-
Surgical Technologist
5 hours ago
Scranton Hospital Company Scranton, United States Part timeAs a Surgical Tech, you will play a vital role in doing what you do best - working with the entire surgical team to provide top quality care to our patients. Our staff enjoy a robust benefits package including health insurance, 401(k), flexible scheduling, 100% licensure/certific ...
-
Medical Technologist
1 week ago
Community Health System Scranton, United StatesJob Description · Medical Technologist · Full-time, day shift (7am - 3:30pm, every other weekend and rotating holidays) · $5,000 Sign-on Bonus · $10,000 FOR STUDENT LOAN REPAYMENTS - FULL TIME · As a Medical Technologist at Regional Hospital of Scranton, you'll join a team and be ...
-
Consultant-Data Mining/Whse
6 hours ago
Bank of America Scranton, United StatesConsultant-Data Mining/Whse - Sanctions Screening Center of Excellence page is loaded · Consultant-Data Mining/Whse - Sanctions Screening Center of Excellence · Apply · locations · Scranton · Charlotte · Richmond · time type · Full time · posted on · Posted 3 Days Ago ...
-
Operations Consultant
2 days ago
Bank of America Scranton, United StatesOperations Consultant - Sanctions Screening Center of Excellence · Richmond, Virginia;Charlotte, North Carolina; Scranton, Pennsylvania · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every ...
-
Full or Part Time Receptionist
1 day ago
Rosado Group Scranton, United States Part timeJob Description · Job DescriptionSalary: Depends on Experience · DICKSON CITY HYUNDAI · is in need of a Full-time or Part Time Receptionist. · Join a great Team with lots of advancement Opportunities along with a Great Work Environment. · Full time hours are Flexible but can lo ...
-
Operations Consultant
2 weeks ago
Bank of America Scranton, United StatesOperations Consultant - Sanctions Screening Center of Excellence · Richmond, Virginia;Charlotte, North Carolina; Scranton, Pennsylvania · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every ...
-
AP Coordinator
1 week ago
Canon USA & Affiliates Scranton, United States**Overview** · Responsible for a mix of Accounts Payable activities including processing, customer inquiry resolution (help desk), analytics, reporting and accounting. Specific responsibilities will vary based on business needs. This position supports one of CBPSs key clients, l ...
-
Travel Physical Therapist
1 week ago
Supplemental Health Care Scranton, PA, United StatesSupplemental Health Care is seeking a travel Physical Therapist for a travel job in Scranton, Pennsylvania. · Job Description & Requirements · Specialty: Physical Therapist · Discipline: Therapy · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: ...
-
Physician
7 hours ago
Community Health System Scranton, United StatesJob Description · Commonwealth Health is seeking a board certified/board eligible Orthopedic Surgeon to join a large hospital employed multi-specialty group. · Commonwealth Health offers a competitive compensation package including: · * $100K Commencement Bonus · * Highly Competi ...
-
Physician
7 hours ago
Community Health System Scranton, United StatesJob Description · Regional Hospital of Scranton is seeking a BC/BE Neurologist. · * Inpatient and outpatient opportunity · * Joining a large multispecialty group · * Supported by a large primary care base · In addition to competitive salary and benefits, comprehensive package may ...
-
Bartender - The Pavilion at Montage Mountain
3 weeks ago
AEG Scranton, United StatesIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. · The Role · Bartenders are responsible for positive guest interactions while accurately mixing and serving be ...
Global Payment Operations - Scranton, United States - Bank of America
Description
Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
Job Description:
This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for Customer Service Group within Global Payment Operations. Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.
Line of Business Description:
The Global Operations group is a centralized operations team supporting all eight (8) lines of business across the enterprise. Global Operations provides operational support to our clients and business partners day to day in the processing and settling of transactions. By maintaining a sound and structured control environment, Global Operations minimizes financial, reputational, and operational risks from occurring during the settlement of cash and securities each day.
The Global Payment Operations (GPO) organization delivers global wire repair and ACH (High/Low Value) payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.
Responsibilities:
• Risk Management
• Customer and Client Focus
• Problem Solving
• Issue Management
• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills
Shift:
1st shift (United States of America)
Hours Per Week:
40
