Exam Production Coordinator - Philadelphia - American Board of Internal Medicine

    American Board of Internal Medicine
    Non-profit / Volunteering
    Description

    ABIM is currently seeking an Exam Production Coordinator to join their Assessment Production team. The Exam Production Coordinator assists with managing work procedures in exam production. In this role, they assist in the development and production of examinations and examination-related material.

    Reporting to the Manager, Assessment Production Operations, the Exam Production Coordinator has the following primary responsibilities:

    Assist the Manager, Assessment Production Operations in day-to-day exam production operations:

    • Help train Exam Production Assistants on routine operations, assist in assigning tasks to Exam Production Assistants, and oversee the handling of special projects for department staff.
    • Assist with determining standards and guidelines for exam production procedures and practices.
    • Monitor performance of exam production procedures and evaluate for quality improvement purposes.
    • Plan for projects by helping to anticipate the scope of work and required resources.
    • Maintain the examination production schedule.

    Organize and perform adjunct secure exam development functions:

    • Convert examinations for computer-based testing (CBT) including all the material related to the exam administration.
    • Final proofing of examination layout/formatting prior to computer delivery.

    Manage post examination comment and key validation process, including working with the manager to establish guidelines and procedures for secure exam comments.

    Manage CRM correspondence process:

    • Triage cases assigned to queue.
    • Correspondence with requestors by phone or email.
    • Log and track correspondence.
    • Manage candidate rescore request process (including check processing).

    Assist with the copyright process for secure examination and Longitudinal Knowledge Assessment (LKA) modules.

    Oversee and assist in administrative exam development functions.

    Manage production process for Standard Setting meetings and serve as the department representative/liaison on various project committees from different sections within ABIM.

    The ideal candidate has an undergraduate degree and a minimum of 3 years' experience in administrative, project coordination, or program support experience in a professional environment. Experience in assessment organization is preferred.

    The successful incumbent will have excellent communication, organizational, and planning skills, and must be able to both integrate and apply rapidly evolving information to ongoing work. They must also have the ability to work independently with multiple priorities and adapt in a collaborative environment.

    A detailed oriented person, with a high commitment to maintaining operational excellence in exam production and delivery would thrive in this role.

    This role is based in our offices at 510 Walnut Street, Philadelphia PA, with the ability to work remotely three days a week. Our technology and facility teams provide and support a seamless hybrid work environment for all employees.

    * * *

    At the American Board of Internal Medicine (ABIM), our team of unique and talented professionals, and the inspiring work they do, are essential to meeting the needs and expectations of ABIM's diverse community of physicians.

    ABIM is like no other workplace, and we are proud of it. We are committed to recognizing the importance of our people by investing in their lives through ongoing learning opportunities and exceptional total compensation and benefit offerings.

    We look forward to learning more about your interest in joining our team. EOE


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