Field Service Engineer, North America - Frankfort, United States - IDEX

Description

Field Service Engineer, North America page is loaded

Field Service Engineer, North America

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locations

Westwood, Massachusetts

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

R-05691

If you're looking for a special place to build or grow your career, you've found it.

Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses

around the globe, chances are, we have something special for you.
Field Service Engineer, North America
Microfluidics International Corporation , Westwood, MA
Microfluidics International Corporation

designs, manufactures and distributes patented and proprietary high performance Microfluidizer

materials processing and formulation equipment to the biotechnology, pharmaceutical, chemical, cosmetics/personal care, and food industries.

Microfluidics applies its 28 years of high pressure processing experience to produce the most uniform and smallest liquid and suspended solid particles available, and has provided manufacturing systems for nanoparticle products for more than 15 years.

Position Summary:

The Field Service Engineer will provide installation, maintenance, and repair of our company line process equipment utilizing both onsite and phone support.

In addition, the field service engineer will leverage their relationships with outside sales representatives, inside technical support, senior field service peers, as well as their entrepreneurial work ethic to provide excellent customer support to our worldwide customer base.

Duties and Responsibilities:
Make preparations for and perform installations, train our customers on operations of our MF products.
Must be proficient in break/ fix repairs in assisting our customers on site and over the phone.
Must be capable of performing tests with customer sample materials aimed at demonstrating the performance of the equipment.
Must be able to perform maintenance procedures on MF machines as well as train customers in this process.

Need to work proactively with the North American sales agents and distributors to support them to promote sales of services.

Proactively communicate/report within the company and with customers in North America respecting processes and written forms to be used in order to ensure excellent technical support to Microfluidics' customers.

The FSE must comply with IDEX company policies/ethics and present themselves in a friendly, polite and confident manner. They are to dress accordingly and perform their work punctually, accurately and be reliable to our customer and HQ.
The FSE position will require 75% plus travel nationwide and international travel occasionally.

Qualifications:
Bachelor's or Associate's degree in mechanical or electrical engineering, or equivalent experience.
3+ years of experience in hydraulic, pneumatic, and electro-mechanical equipment.
Experience troubleshooting complex instrumentation and generating test requirements and procedures.
Experience working in lab and/or industrial environment.
Must have proven ability to manage multiple projects, customer requests, and travel schedules.
Customer focused with a proven track record of excellent customer satisfaction.
Must be competent in Microsoft Windows, Microsoft Office & Windows Server
Must be fluent in English, spoken and written. Other languages are a plus.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer.

IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws

(Minorities/Females/Protected

Veterans/Disabled).

Attention Applicants:

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know.

Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply.

Please contact our Talent Acquisition Team at

for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests.

Do not inquire as to the status of an application.

About Us

IDEX (


NYSE:
IEX) is a company that has undoubtedly touched your life in some way. In fact, IDEX businesses make thousands of products that are mission-critical components in everyday activities. Chances are the car you're driving has a BAND-IT clamp holding your side airbag safely in place.

If you were ever in a car accident, a Hurst Jaws of Life rescue tool may have saved your life.

If you or a family member is battling cancer, your doctor may have tested your DNA in a quest to find the best targeted medicine for you.

It's likely your DNA test was run on equipment that contains components made by our growing IDEX Health & Science team.

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