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Lincoln Electric Holdings Cleveland, OH, United StatesLincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln ...
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Assistant Product Manager
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Supply Chain Manager - Ridgeville, United States - ProTrans
Description
SUMMARY
The Supply Chain Manager (SCM) will be responsible for analysis and report generation of all logistics related information flowing through ProTrans Transportation Management System. The SCM will work closely with internal operational support teams and support senior level SCM's to identify downward trends and opportunities for improvement for key accounts. The SCM will play a key role in achieving ProTrans objectives and contribute to identifying, analyzing and developing supply chain solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Job Description/Responsibilities
Responsible for extracting, assembling and analyzing logistics data to identify opportunities for improvement
Responsible for creating, monitoring and distributing daily, weekly, monthly system reports for multiple key accounts
Escalates service level issues to senior SCM's
Participate in startup and implementation of new key accounts for all products and services offered by ProTrans including Third Party Logistics(3pl) services, transportation consolidation services, and warehousing services.
Drive Supplier and Service Provider compliance by communicating and obtaining signoff of Customer guidelines and requirements for all logistics operations
Work in conjunction with central operations and customer service to handle complaints and ensure support plans are in place to maintain long-term customer relationships
The main point of contact for all operational customer related actions, issues, etc.
Maintain and distribute open issues logs
Identifies and implements continual improvement initiatives to enhance the performance of the position, team, and company.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Qualifications
Must have excellent communication skills - Spanish and English preferred.
Ability to utilize Microsoft Office Suite (Access, Excel, Word, PowerPoint)
Ability to utilize web-based Business Intelligence tools to identify downward trends and continuous improvement opportunities
Must be self motivated and willing to be flexible in work schedule and hours.Sometimes the job requires staying later or taking calls during off hours or weekends to assist with customer issues.
Proven experience and ability to be a problem solver.
Good customer relations skills and ability to communicate professionally and effectively with all management levels
0-3 years of industry experience
Excellent Leadership and motivation skills
Willing to travel as necessary to customer locations or other PTI/PTM locations
Must have Passport and be able to travel to and from Mexico as necessary
Ability to grasp new concepts and quickly adapt to changing circumstances/environment
Desire to be the best at customer service
Good time management skills and strong ability to manage several projects and tasks at once and excellent ability to prioritize time and efforts
Ability to analyze problems and opportunities and systematically approach them to make improvements both short term and long term.
Good discernment skills in knowing when to escalate issues
EDUCATION and/or EXPERIENCE
Bachelor's degree in Logistics, Transportation, or business related field with three to five years' experience. Automotive logistics experience preferred.
LANGUAGE SKILLS
Ability to read and interpret document such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.Ability to speak effectively before a group of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. The ability to apply statistical techniques to shipment and delivery data is required.
REASONING ABILITY
Ability to solve practical problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.
COMPUTER SKILLS
Excellent computer skills including all Microsoft Office programs.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. Employees must be able to hear in order to perform their essential job functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
