Director of Property Management - Jacksonville, United States - Anchor Real Estate of Eastern NC

Description

The Property Management Director is responsible for supervising the work of the Company's Property Management team (approximately 6 team members) while also implementing the Company's organizational and business strategies with the goal of driving revenue, fostering growth, and encouraging individual and team excellence.

The Property Management Director is responsible for supervising the work of the Company's Property Management team (approximately 6 team members) while also implementing the Company's organizational and business strategies with the goal of driving revenue, fostering growth, and encouraging individual and team excellence.

• Partnering with the Chief Operations Officer and Company's leadership team to establish and implement the Company's organizational and business strategies to ensure efficient and profitable operations.
• Overseeing and promoting successful execution of various Company property management functions, including but not limited to: property management account onboarding; accounting and bookkeeping; property maintenance, repair and improvement; tenant move-out and property turns; tenant relations; and lease renewals.
• Managing all property management team members, including the hiring of team members, providing orientation and ongoing training to team members, ensuring development and recognition of strong performance, and taking appropriate disciplinary action when necessary.
• Running weekly/daily touch bases with department heads and helping to establish and maintain department KPIs
• Providing guidance and motivating property management team members to obtain results consistent with the Company's goals and values, including creating a positive and collaborative work environment.
• Creating and implementing standardized policies and best practices applicable to each position and property management task.
• Staying up to date and helping to ensure Company compliance with North Carolina Real Estate Commission requirements, the Landlord Tenant Act, the Service Member Civil Relief Act, and other applicable property management and property leasing regulations.
• Facilitating timely and successful resolution of owner, tenant, or other third-party complaints or escalations.
• Maintaining a constructive, trusting, and highly interactive relationship with the Company's Leadership, other Company departments, and Company clients, which in turn will drive revenue and maximize Company value.
• Assisting with Company projects as directed, including but not limited to Company marketing efforts, property management portfolio acquisitions, and the Company's Investor or Tenant-to-Buyer programs.
• Adhering to Company values, policies, and procedures.

• Active North Carolina Real Estate license, or the commitment to obtain a real estate license within a specified timeframe
• Experience in managing and growing a portfolio of properties, in excess of 500 properties
• Strong oral and written communication skills
• Prior experience in recruiting, training, and managing property management teams, maintenance staff, and other related personnel.
• 5+ years as a Residential Property Manager with a desire to provide team leadership
• Thoughtful and assertive decision-making skills, and capability of leading in stressful or time-constrained situations
• Self-motivation, diligence, a strong work ethic, and a willingness to take on new initiatives and projects
• Tech-savvy and proficient with Microsoft Office Word and Excel, Zoom, DropBox, Google Suite products (Gmail, Google Calendar), and Appfolio, and Z-inspector software; and ability to use a working smart phone with video and photographing capability.
• Ability to prioritize numerous matters and work independently and efficiently with minimal supervision
• Ability to work in a dynamic and noisy work environment
• Reliable transportation, auto insurance, and an active driver's license

This position will work 85%-100% at the Company office in Jacksonville during normal business hours, Monday through Friday, between 8:00 am and 5:00 pm.

This role is included in the after-hours emergency work order request rotation such that there may be time worked from time to time during evenings and weekends as dictated by business needs.