Lead IT Analyst Guest Services - Bolingbrook, United States - Ulta
Description
**Lead IT Analyst Guest Services**
CAROUSEL_PARAGRAPH
Bolingbrook, Illinois
Information Technology
Full Time
176304
** Share Job**
** Job Description**
**OVERVIEW**
Live the **experience**. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalabilityand is recognized that way. Weve been defined as a mature start-up. A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where **our passion for better solutions** drives us and is core to who we are.
Were engineering for the future of retail, and its no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, youll find that virtually nothings impossible at Ulta Beauty.
**THE IMPACT YOU CAN HAVE:**
The Lead Analyst has significant responsibilities related to the support of Ultas guest services systems. Ulta has multiple guest-facing and specialist-facing systems that require subject matter experts that also understand the use-cases of Guest Services and how these systems communicate with one-another. The Lead Analyst provides direction to other members of the team (including onshore and offshore consultants), to ensure successful delivery of our projects. They work closely with key stakeholders and maintain high quality standards while operating in a highly dynamic and fast paced environment.
**YOU'LL ACCOMPLISH ALL THIS BY:**
**Application Support**: Develops procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures.
**Business Process Improvement**: Analyzes business processes; evaluates alternative solutions, assesses feasibility, and recommends new approaches, typically seeking to exploit technology components. Evaluates the financial, cultural, technological, organizational and environmental factors which must be addressed in the change program. Develops business requirements for the implementation of significant changes in organizational mission, business functions and process, organizational roles and responsibilities, and scope or nature of service delivery.
**Information Management**: Ensures that the business processes and information required to support the organization are defined and devises appropriate standards, processes and data architectures. Evaluates the impact of any relevant statutory, internal or external regulations on the organization's use of information and develops strategies for compliance.
**Problem Management**: Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Leads the development of problem solutions. Coordinates the implementation of agreed remedies and preventative measures. Evaluates patterns and trends.
**Relationship Management**: Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. Negotiates with stakeholders at senior levels and ensures that organizational policy and strategies are adhered to. Uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management. Contributes to the development and enhancement of customer and stakeholder relationships.
**Service Level Management**: Creates defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
**ADDITIONAL RESPONSIBILITIES:**
Make improvements in our roadmap and technology enhancements
Root cause analysis for system related failures that impact the guest and/or the company
Directly supports change management activities to ensure redundancies are created and problems are truly solved.
Manages requests for and the application of changes to base-lined requirements. Identifies the impact on business requirements of interim scenarios as well as the required end position.
Engage with technical design, service owners, and/or PMO to ensure correct products are produced, in a timely fashion.
Assess the quality of project outputs against agreed service acceptance criteria.
Implement new technology and decommission the old as applicable
**ESSENTIALS FOR SUCCESS:**
Bachelors degree in Computer Science, a related field, or applicable work experience
5+ years development experience with solid programming abilities
3+ years management experience preferred ITSM
Strong leadership skills in accountability and customer focus
Proactive and able to catch issues before failures
Experience interacting with business users and vendors including vendor management
Strong analysis/troubleshooting skills
Excellent communication skills; feels comfortable working with non-technical business partners
Work with production support and project consultants in an onshore / offshore model
Flexibility of providing support during odd hours, weekends, and peak seasons
Minimal travel required (training/conferences)
**ABOUT**
At **Ulta Beauty** (NASDAQ: ULTA), ***the possibilities are beautiful***. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beautys own private label. Ulta Beauty also offers a full-service salon in every store featuringhair, skin, brow, and make-up services.
*We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.*