- Provide consistent service level agreement internally and externally;
- Manage member expectations providing a professional and friendly environment at all times; Resolve issues with appropriate follow-up.
- Achieve monthly production and referral targets per annual individual Retail Work Plan
- Process all in-branch and online consumer loan applications accurately, timely, and manage loan exceptions.
- Process all in-branch and online member accounts accurately, timely and manage member exceptions.
- Process business member accounts accurately, timely and manage member exceptions.
- Mentor, train and coach MSR staff as needed and approve teller transactions as appropriate.
- Resolve most member questions and problems from other MSRs through knowledge of established policies and procedures referring only the most complex issues to higher levels
- Perform sales & outreach activities as directed in market with community businesses
- Timely outbound phone calls to members using 2x2 Call Trax program to deepen member relationship.
- Educate new and existing members on HOPE products and services.
- Prepare and process teller transactions efficiently and effectively per Retail Standards
- Adhere to established cash handling and balancing procedures per Retail Standards
- Maintain accurate daily balancing of vault, ATM, and assure all logs are kept up to date.
- Work under moderate to minimal supervision and has some latitude for decision-making.
- Assist and prepare monthly/quarterly branch audits for review & timely submission
- Complete all assigned Retail & Compliance courses per established deadline.
- Adhere to all HOPE policies, procedures, and security protocols.
- Associate's or Bachelor's degree or equivalent education and experience
- 3+ years Member Service Representative or teller experience in a credit union or bank
- Strong cash handling and customer service experience
- Consumer lending experience
- Previous sales experience
-
customer service representative
3 weeks ago
Family Dollar West Point, United StatesFamily Dollar E MAIN STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regi ...
-
Customer Service Representative
1 week ago
Stellar Enterprises Macedonia, AL, United States FreelanceTo strengthen our team in **Hagen**, Macedonia, we are currently looking for **Customer Service Representatives (m/f/d) - no prior experience required**. · Have you never worked as a customer service representative before? No problem We provide comprehensive training and offer op ...
-
Senior Member Service Representative
2 weeks ago
Hope Credit Union / Hope Enterprises West Point, United StatesAbout Us · Recognized as one of the most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, bi ...
-
Customer Service Representative
2 weeks ago
MaxxSouth Starkville, United StatesThis position is for a Customer Service Representative Retail with a company in Starkville, MS. · Summary: Our Front Counter Customer Service Representative position is a key company position that contributes to MaxxSouth's vision of being the industry leader in customer service ...
-
customer service representative
2 weeks ago
Family Dollar Columbus, United StatesFamily Dollar - 60 MIKE PARRA RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
-
Customer Service Representative
1 week ago
PrideStaff Mogadore, United StatesCustomer Service Representative · Pay Rate: $18.00 per hour · Location: Mogadore, OH · Key Responsibilities: Prepares documents, such as work orders, bills of lading, and shipping orders, Inbound /Outbound Manifests. · Examines records, such as manifests, invoices, or orders, t ...
-
customer service representative
3 weeks ago
Family Dollar Starkville, United StatesFamily Dollar - 301 E LEE ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
-
Customer Service Representative
2 weeks ago
YourCNB Columbus, United States**Customer Service Representative (Teller)** · **Department:** North Columbus **Location:** Columbus, MS · **POSITION DESCRIPTION:** · **CUSTOMER SERVICE REPRESENTATIVE** **(CSR)** · **EXPERIENCE,** **SKILLS, AND BEHAVIORAL TRAITS REQUIRED TO SUCCESSFULLY PERFORM THIS JOB:** ...
-
Customer Service Representative
3 weeks ago
Mississippi University for Women Columbus, United StatesPosition Justification · Position Information · Position Title · Customer Service Representative (Campus Recreation) · Unit Name · Campus Recreation · Salary Grade · Student (Institutional) · Number of Months · Student Worker · Full-time or Part-time · Part-Time · Hours per wee ...
-
Customer Service Representative
3 days ago
Tower Loan Columbus, United StatesGreat Opportunity · The heart of Tower Loan lies with our Customer Service Representative Our representative provide the best experience to our customers to earn their continued business. At Tower Loan, we provide the resources for a long and prosperous career with additional gr ...
-
customer service representative
2 weeks ago
Family Dollar Hamilton, United StatesFamily Dollar HAMILTON RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regist ...
-
customer service representative
2 weeks ago
Family Dollar Aberdeen, United StatesFamily Dollar - 103 HIGHWAY 45N [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
-
customer service representative
2 weeks ago
Family Dollar Amory, United StatesFamily Dollar HIGHWAY 278 E, SUITE B [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete ...
-
Staff Attorney
22 hours ago
Northern Mississippi Rural Legal Services San Francisco, United States PermanentNORTH MISSISSIPPI RURAL LEGAL SERVICES - STAFF ATTORNEY · JOB SUMMARY · The STAFF ATTORNEY works under the direction of the MANAGING ATTORNEY. Analyzes legal ramifications of a case or question, conducts research with reference to the important issues of a case, prepares pleading ...
-
Director, Football Recruiting Operations
2 weeks ago
NCAA (National Collegiate Athletic Association) West Point, United StatesThe Director, Football Recruiting Operations directs all logistical support operations surrounding on-campus visits for football prospective cadet-athletes, their families, and other guests of the football program, to effectively promote Army West Point Football, while upholding ...
-
FASTnet Customer Service Representative
2 weeks ago
4County Columbus, United States***Objectives*** · To foster and maintain positive relations with our members and the public through accurate, friendly, and courteous service on a day-to-day basis. · To effectively market and sell member internet services and programs, consult with consumers regarding interne ...
-
Mississippi University for Women Columbus, United StatesPosition Justification · Position Information · Position Title · Membership Office Customer Service Representative (Campus Recreation) · Unit Name · Campus Recreation · Salary Grade · Student (Institutional) · Number of Months · Student Worker · Full-time or Part-time · Part-Ti ...
-
Retail Sales Associate
3 weeks ago
Event Network Triangle, United States Part timeDoes the pride and history of the U.S. Marine Corps connect to your interests, and do you want to work for an amazing company that puts its Team, Partners, Guests & Planet first? We are passionate about adding value to the ultimate experience our guests enjoy while shopping at th ...
-
Kitchen assistant
1 week ago
Sapphire Technologies Golden, MS, United States FreelanceARWA Personaldienstleistungen GmbH represents: · A - Attractive employer. · R - Respectful interaction. · W - Valuable employees. · A - Excellent service. · We support and advise you at all times as a professional partner and suggest suitable and realistic job offers. · As part o ...
-
Customer Advisor
1 week ago
Nexus Enterprises Columbus AFB, United StatesYoungCapital is the recruiting company that connects candidates with suitable companies. Our recruiters are always available to support you throughout the application process and during your entire collaboration. YoungCapital is the recruiting company that connects candidates wit ...
Senior Member Service Representative - West Point, United States - Hope Credit Union
Description
About UsRecognized as one of the most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, birthplace and wealth limit one's ability to prosper. Since 1994, HOPE has generated more than $3.6 billion in community development financing that has benefitted more than 2 million people in Alabama, Arkansas, Louisiana, Mississippi, Tennessee and nationwide. This work has supported small business owners struggling to gain access to capital, families seeking to own homes and individuals looking for a better way to manage their hard-earned money with a financial institution they can trust.
Job Summary
The Senior Member Services Representative performs a wide variety of teller, administrative, branch operations and clerical duties. Duties include a high level of external and internal public contact and management of various records and file systems. Confidentiality is involved, and sensitive situations may be handled. This position is located in the HOPE branches in their various locations where volume and customer traffic warrants the presence of a Sr. Member Services Representative position.
Primary and Essential Functions
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
&v=024){kind=logo}
