- Experience working with Avaya CM implementation and service-related work
- Experience working in the support field and direct customer interactions
- Strong technical knowledge and experience with Avayas product portfolio
- Technical working knowledge and experience with Communication Manager, Session and System Manager
- Technical working knowledge and experience with Session Initiation Protocol
- Knowledge and experience with Avayas Contact Center portfolio
- Strong personal computer and business solution software skills in application administration, design and architecture
- Strong analytical and problem-solving skills for design, coordination and testing of applications
- Leadership skills to guide and mentor the work of less experienced personal
- Good communication skills to communicate with customers, support personnel, and management
- Ability to work in a team environment
- High tolerance for dynamic work environments
- Bachelors degree or equivalent years of experience.
- Must also have at least 5 years of professional experience in the related field
- Strong personal computer and business solution software skills in application administration, design and architecture
- Strong analytical and problem-solving skills for design, coordination and testing of applications Leadership skills to guide and mentor the work of less experienced personal
- Good communication skills to communicate with customers, support personnel, and management
- Ability to work in a team environment
- High tolerance for stressful situations
- Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new Avaya products to enhance their telecommunication posture.
- Monitor, manage, and maintain voice call flow traffic across more that 300 TDM-PRI/H.323/SIP trunk groups connecting to Avaya products as well as other telecommunication platforms.
- Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns.
- Monitor, manage, and maintain a bash script application to assist end users administer their login accounts in hundreds of Avaya and non-Avaya servers.
- Manage dozens of non-person accounts in hundreds of Avaya and non-Avaya servers that perform automated functions for the customer.
- Work with the customer's O&M Team and various other organizations to troubleshot and maintain reliable talk paths between voice networks.
- Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks.
- Respond to requests, from O&M technicians or voice engineers, for assistance on performing administrative task and conducting troubleshooting actions.
- Train newer voice engineers on how to perform most of the tasks listed above. Compensation USD $110,000 - USD $148,000
-
Consultant, Consulting Services, TruAudience
3 weeks ago
TransUnion Reston, United States3-5 years of experience in audience segmentation, strategy consulting, analytics, and/or marketing consulting. Experience at an ad agency developing brands marketing strategies a plus. Client facing experience desired. Ad tech or marketing tech indu Consultant, Customer Experienc ...
-
IT Services Consultant
4 weeks ago
General Dynamics Information Technology Fairfax, United States Paid WorkReq ID: RQ173245 · Type of Requisition: Casual · Clearance Level Must Be Able to Obtain: None · Job Family: Solutions Architect · Skills: · Information Technology (IT) Services,Strategic Initiatives,Strategic Objectives,System Solutions · Experience: · 10 + years of related exper ...
-
Consultant, Consulting Services, TruAudience
2 weeks ago
TransUnion Reston, United StatesTransUnion's Job Applicant Privacy Notice · Personal Information We Collect · Your Privacy Choices · What We'll Bring: · The Consulting Services organization leads our client engagements for the Marketing Solutions product set. The goal for these engagements is to create cred ...
-
Consultant, Consulting Services, TruAudience
2 weeks ago
TransUnion Reston, United StatesTransUnion's Job Applicant Privacy Notice · Personal Information We Collect · Your Privacy Choices · What We'll Bring: · The Consulting Services organization leads our client engagements for the Marketing Solutions product set. The goal for these engagements is to create cred ...
-
Member Service Consultant
2 weeks ago
Spectra Credit Union Alexandria, United StatesJob Title · - Member Service Consultant · Company · - Spectra Credit Union · Location-Alexandria, VA · Are you ready to take your career to the next level by working with a spectacular company? · **Position Overview** · The Member Service Consultant will provide accurate, quality ...
-
Professional Services Consultant
1 week ago
WalkMe Washington, United StatesWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, e ...
-
beBee Handyman Shallow Water, KS, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Shallow Water, KS:What is the age of the patient? · Between 18 and 22 years old · On average, how many homemade meals do you eat per week? · Some (3-7 meals per week) · What is the main goal in seeking a ...
-
beBee Handyman Herndon, VA, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Herndon, VA:What is the age of the patient? · 31-40 years old · On average, how many homemade meals do you eat per week? · Some (3-7 meals per week) · What is the main goal in seeking a nutritionist? · W ...
-
IT Professional Services Consultant
2 weeks ago
HireMilitary Herndon, United StatesIT Professional Services Consultant · Department: HireMilitary Jobs · Employment Type: Permanent · Location: VA - Herndon · Compensation: $163,000 - $224,235 / year · Description · We are recruiting a Professional Services Consultant on behalf of our client, a US-based softw ...
-
IT Professional Services Consultant
9 hours ago
HireMilitary Herndon, United StatesIT Professional Services Consultant · Department: · HireMilitary Jobs · Employment Type: · Permanent · Location: · VA - Herndon · Compensation: · $163,000 - $224,235 / year · Description · We are recruiting a Professional Services Consultant on behalf of our client, a U ...
-
IT Professional Services Consultant
2 weeks ago
HireMilitary Herndon, United StatesIT Professional Services Consultant · Department: HireMilitary Jobs · Employment Type: Permanent · Location: VA - Herndon · Compensation: $163,000 - $224,235 / year · Description · We are recruiting a Professional Services Consultant on behalf of our client, a US-based softw ...
-
Solutions Services Consultant, Fed
2 weeks ago
Pure Storage Washington, United StatesCompany Overview: · **BE PART OF BUILDING THE FUTURE.** · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge i ...
-
Professional Service Solution Consultant
6 days ago
Musarubra US LLC. Reston, United States Paid WorkJob Title: · Professional Service Solution Consultant · Role Overview: · The Professional Services - Federal team is seeking an experienced consultant to support key functions and initiatives within the organization. This role will give the consultant an opportunity to work to en ...
-
Professional Services Cloud Consultant
1 week ago
Amazon Web Services, Inc. Arlington, United States"Currently enrolled in, or completed within the last 12 months, an associates, bachelors or master's degree · Experience with one of the following programming languages/technologies: Java, Python, Ruby, , C, or C++ · **Experience with one or more of the following**: networking fu ...
-
beBee Handyman Dubberly, LA, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Dubberly, LA:What is the age of the patient? · Between 41 and 50 years old · On average, how many homemade meals do you eat per week? · The majority of my meals are homemade · What is the main goal in se ...
-
Civil lawyer for consulting services
2 weeks ago
beBee Handyman Haven, KS, United States FreelanceI am in need of a Civil Lawyer service with the following characteristics in Haven, KS:Civil lawyer specialty · Real Estate · Type of service you want to hire the lawyer for · Consulting · When do you need to start the service? · Within 1 month or moreService preference: Best pri ...
-
Customer Service Consultant 009
4 days ago
Key Talent Indicator Fairfax, United States Full timeKey Talent Indicator (KTI) is a global HR Tech company with operations world-wide. We are specialist in recruit and develop Talent for our clients. · Location: Fairfax - Virginia - USA · Sector: Telcom · Personnel in charge: No · Functions · Overall responsibility of developing t ...
-
Cloud Services Business Development Consultant
2 weeks ago
Trust Consulting Services Inc. Washington, United States**Title: Cloud Services Business Development Consultant** · **Location**: Remote; some travel to networking events · **Type**: Part-time · **Compensation**:1099 Consultant, $100 - $150 per hour · **Company Overview**: · At Trust Consulting Services, we specialize in providing cut ...
-
Cloud Services Business Development Consultant
2 weeks ago
Trust Consulting Services Inc Washington, United States: · **Cloud Services Business Development Consultant** · **Location**: Remote; some travel to networking events · **Type**: Part-time · **Compensation**: 1099 Consultant, $100 - $150 per hour · **Company Overview**: · At Trust Consulting Services, we specialize in providing cutti ...
-
Service consultant in branch business
2 weeks ago
Quantum Innovations Kenilworth, United StatesAre you looking to develop your skills and competencies in one of the largest banks in Germany? Then you've come to the right place at LBBW. Our high-performing and dedicated employees are our central success factor. With initiative and responsibility, we create sustainable value ...
Customer Experience Services Sr. Consultant - Fairfax, United States - Fox Point Recruitment LLc
Description
Job Description
Job DescriptionJob Description
We are seeking a Senior Consultant-Customer Experience Services to develop testing strategy and plans with clients cross-service teams and third-party partners. The ideal candidate must be United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Experience
Education
Responsibilities
Customer Experience Services Sr. Consultant professionals in Reston
-
Tarek Halabi
Software Engineer, Web Frontend