- Answers all inbound calls in accordance with established procedures and metrics; operates all assigned FHS Contact Center telecommunications equipment and consistently demonstrates appropriate responses.
- Initiates responses to "codes" and alarms transmitted from FHS facilities by applying working knowledge of the "code" and alarm protocols; takes appropriate action(s) to respond within established metrics.
- Makes routine updates to databases (. changes to call schedules etc) in accordance with established procedures.
- Identifies and reports problems relating to Contact Center equipment, including malfunctions, hardware issues, and software issues, to the appropriate party.
- Maintains the confidentiality of patient, visitor, physician, staff information.
- Cultural Sensitivity and Competence: Demonstrates proper use of communication tools/materials for effective communication and understands how the culture(s) of patient populations can affect communication, collaboration and the provision of care, treatment and services. Patient Population Served: Demonstrates knowledge and proper skills associated with the department's defined specific populations served.
- Performs related duties as required. Qualifications
-
Staffing Coordinator
1 week ago
Virginia Mason Franciscan Health Gig Harbor, United StatesThis position is 70 hours/pay period including every other weekend - - Job Summary:This job is responsible for responding to inbound telephone calls for all Franciscan Health System (FHS) hospital campuses in accordance with established procedures, c Staffing Coordinator, Staffin ...
-
Staffing Coordinator
1 week ago
CommonSpirit Health Gig Harbor, United StatesOverview: · In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Francisc ...
-
Staffing Coordinator
2 weeks ago
Cottesmore of Life Care Gig Harbor, WA, United States Full timeOur 5-star CMS rated facility just completed a remodel. · We're seeking an RN to educate nursing staff for all shifts, and on-call weekend rotation. Position is Full-time Days, plus bridge toll paid, if applicable. · The RN Staff Development Coordinator plans, organizes, develo ...
-
Staffing Coordinator
18 hours ago
Caldera Care Shelton, United StatesFir Lane Health & Rehabilitation Center in Shelton, WA is now hiring Staffing Coordinator (CNA required) Come join our amazing team · Pay Range: $19.50-$22 DOE · Who we are: · Fir Lane Health & Rehabilitation Center is part of the Caldera Care family. At Caldera Care we're kno ...
-
Staffing Coordinator
2 weeks ago
Hallmark Manor (WA) Federal Way, WA, United States Full timeHallmark Manor, located in Federal Way, Washington, is a Skilled Nursing and Rehabilitation facility. We are affiliated with Life Care Centers of America, which is a privately owned, 47-year industry leader in healthcare with more than 200 facilities across the US.: · At Hallmar ...
-
Staffing Timekeeping Coordinator
3 weeks ago
MultiCare Puyallup, United States Full timeYou Belong Here. · At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mi ...
-
Associate Staffing Coordinator
2 weeks ago
Providence Seattle, United States Full timeAssociate Staffing Coordinator - Swedish First Hill 747 Broadway-Seattle(HR) · SCHEDULE: 7:00am-3:30pm, but flexible · Responsible for daily scheduling duties and responsibilities using a multi-line phone system and computerized database. Responds to SMC requests for interprete ...
-
Staffing Coordinator
3 weeks ago
Transitional Care Center of Seattle Seattle, United StatesTransitional Care Center of Seattle - · Staffing Coordinator · Turn your job into career with EmpRes · Job Summary: · Transitional Care Center of Seattle is looking for a Staffing Coordinator to create, maintain and manage schedules for floor nursing staff in an organized and ti ...
-
Staffing Coordinator/Scheduler
1 week ago
Saber Healthcare Group Marshville, United StatesOn Demand Pay-get paid tomorrow for work done today · Looking for a new opportunity? Come work for a team that truly appreciates you and rewards you for all the hard work you do In addition to new wages, we also have a comprehensive benefit package that is right for you · This ...
-
Associate Staffing Coordinator
1 week ago
Providence Health & Service Seattle, United StatesJob Description · Associate Staffing Coordinator - Swedish First Hill 747 Broadway-Seattle(HR) · SCHEDULE: 7:00am-3:30pm, but flexible · Responsible for daily scheduling duties and responsibilities using a multi-line phone system and computerized database. Responds to SMC reques ...
-
Care Staffing Coordinator
2 weeks ago
Madison House Kirkland, WA, United States Full timeWe are seeking an enthusiastic and organized individual to join our Resident Services Department as Care staffing Coordinator at Madison House · Full-time opportunity · Earn between $28 and $30/HR, DOE · Day Shift available SUN - THURS, additional shift coverage may be required. ...
-
Associate Staffing Coordinator
2 weeks ago
Providence Service Seattle, United StatesDescription · Associate Staffing Coordinator - Swedish First Hill 747 Broadway-Seattle(HR) · SCHEDULE: 7:00am-3:30pm, but flexible · Responsible for daily scheduling duties and responsibilities using a multi-line phone system and computerized database. Responds to SMC requests fo ...
-
Home Health Staffing Coordinator
1 week ago
Aveanna Lakewood, United StatesHome Health Staffing Coordinator · ApplyRefer a FriendBack · Job Details · Requisition #: · 194243 · Location: · Lakewood, WA 98499 · Category: · HR · Salary: · $ $25.00 per hour · Position Details · Aveanna Healthcare is growing · We are seeking a Staffing Coordinator/ Client Se ...
-
Staffing Coordinator Workforce Specialist
1 week ago
MultiCare Health System Auburn, United StatesYou Belong Here. · At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mis ...
-
Care Staffing Coordinator
2 weeks ago
Madison House Kirkland, United StatesWe are seeking an enthusiastic and organized individual to join our Resident Services Department as Care staffing Coordinator at Madison House · Full-time opportunity · Earn between $28 and $30/HR, DOE · Day Shift available SUN - THURS, additional shift coverage may be required. ...
-
Care Staffing Coordinator
3 weeks ago
Madison House Kirkland, United StatesWho You Are: · You work with the Resident Services team to efficiently and effectively schedule Resident Assistants with assistance and guidance from the Director of Resident Services. You operate as a care staff leader and assist with training Resident Assistants; manage and ove ...
-
Staffing Coordinator Assistant
1 month ago
Delta-T Group Bryn Mawr, United States Full timeAt the Delta-T Group, we offer premier referral solutions for the social services, special education, behavioral, and allied health fields. We have thrived for 33 years because we highly value the Delta-T Difference - our people and our processes. We aim to deliver high-quality c ...
-
Medical Receptionist
2 weeks ago
MultiCare Gig Harbor, United States Part timeAbout Mary Bridge Children's · Established in Tacoma, WA in 1955, MultiCare's Mary Bridge Children's Hospital has grown into a dedicated comprehensive regional network of health services for children. Serving more than 13 referring hospitals over 9 counties and backed by fully s ...
-
RN Emergency
3 weeks ago
CommonSpirit Health Gig Harbor, Washington, United States PermanentOverview: · Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state, CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and near ...
-
Med-Surg Observation
1 week ago
Virginia Mason Franciscan Health Gig Harbor, United States**Overview** · **Current Incentives for qualifying Nurses:** · + **Sign-On Bonus** · + **Education Loan Forgiveness for qualifying loans** · + **Relocation Assistance** · CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Paci ...
Staffing Coordinator - Gig Harbor, United States - VMFH Division Support Services
2 weeks ago
Description
Overview In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.
CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region's most prestigious experts and innovative treatments and technologies.
While you're busy impacting the healthcare industry, we'll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more
Job Summary:
This job is responsible for responding to inbound telephone calls for all Franciscan Health System (FHS) hospital campuses in accordance with established procedures, customer service standards, and department metrics. Work is accomplished in a Contact Center environment, with an incumbent handling communications linkages for both external and internal callers and for after-hours physician/employee call. Work also includes initiating responses to codes and alarms transmitted from FHS facilities directly to the Contact Center and providing callers with service information and assistance as requested.
Work requires sound knowledge of telephone etiquette standards and the application of strong customer service skills. It also requires the ability to manage difficult caller situations, respond promptly to caller needs, adapt quickly to changing technology and/or work demands/delays, to meet or exceed department metrics, and follow established protocols/procedures. Refer to attached addendum for "Lead" responsibilities and requirements.
Essential Duties
Education/Experience
Six months related work experience (preferably in a call center environment) that demonstrates attainment of the requisite job knowledge skills/abilities.
&v=024){kind=logo}
