Customer Relations Associate - Sylmar, United States - Elite Marketing Strategies

Description

Are you passionate about creating exceptional customer relations and eager to kickstart your career in sales? We're looking for a Customer Relations Associate to join our team and provide outreach services for our valued clients. In this entry-level role, you will play a vital part in ensuring customer satisfaction, managing sales inquiries, and collaborating with various departments to deliver outstanding service and meet sales goals.

Building your understanding of products, consumer needs, sales, communication, and the industry will assist your ability to succeed in the Customer Relations Associate position. In addition to building customer service and sales knowledge, we are looking for a Customer Relations Associate who will be enthusiastic about working with others, creating solutions, developing connections, and continuously learning.

Key Responsibilities of the Customer Relations Associate:

• Coordinate customer transactions, including order processing and sales inquiries.
• Generate customer orders, estimates, and service recommendations.
• Verify product details, quantities, and pricing on all orders to ensure accuracy.
• Provide daily customer support to address inquiries and assist with their needs.
• Follow up on customer inquiries and requests promptly.
• Maintain and update customer records and files for efficient tracking and communication.
• Resolve customer complaints professionally and effectively.
• Collaborate with the management team and other Customer Relations Associates to develop corrective actions aligned with company goals.

Preferred Skills of the Customer Relations Associate:

• Passion for Customer Service: Demonstrated ability and desire to always keep the customer first, addressing their needs and ensuring satisfaction throughout the sales process.
• Strong Computer Skills: Proficiency in MS Office applications such as Word, Excel, and Outlook.
• Analytical Skills: Problem-solving mindset and a commitment to continuous improvement. Capable of addressing practical issues and handling various scenarios.
• Effective Communication: Strong written and verbal communication skills, maintaining high standards in all forms of communication, including email. Can prepare and present information for a diverse audience, including customers, management, and external vendors.

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