IT Support Specialist - Elk Grove Village, United States - Spectrum Staffing Services/HRStaffers Inc.

Spectrum Staffing Services/HRStaffers Inc. Elk Grove Village, United States

4 weeks ago

Description

Our client is seeking a dedicated IT Support Specialist to provide technical assistance to their end users. The ideal candidate will be responsible for resolving hardware, software, and network issues, ensuring prompt

and effective support to maintain users' productivity. This role requires excellent communication skills, a customer-centric approach, and the ability to troubleshoot and resolve technical problems efficiently.

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

RESPONSIBILITIES

Respond to help desk tickets and provide technical support to end users via phone, email, or in person

Diagnose and resolve hardware, software, and network issues

Install, configure, and upgrade desktops, laptops, printers, and other peripherals

Set up and configure software applications and troubleshoot related problems

Billing which is IT invoice management

Assist with IT asset management and inventory control

Collaborate with other IT team members to escalate and resolve complex issues

Maintain accurate records of support activities and solutions

Ensure compliance with company policies and security standards

QUAKIFICATIONS

Proficiency in Windows operating systems

Knowledge of Microsoft Office Suite and productivity applications (Microsoft 365)

Familiarity with hardware components and troubleshooting techniques

Strong problem-solving and analytical skills

Excellent communication and customer service skills

Ability to prioritize and manage multiple tasks effectively

Preferred Qualifications:

Experience with remote desktop support tools (e.g., TeamViewer)

Basic understanding of networking concepts (TCP/IP, DNS, DHCP)

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