GCO HR Services - Miami, United States - Carnival Corporation & plc

Description

Job Description

GCO HR Services Coordinator - Workforce Planning is responsible for developing and communicating schedule for GCO Team Members, under various Brands/Fleets of Carnival Corporation, while ensuring that optimum manning budgets are maintained and with minimum discrepancy.

Collaborate with Operations Team and various Brand partners to understand the scheduling needs and limitations/requirements that need to be considered while developing crew schedule.

Support Manager GCO HR services by providing weekly reports on future schedule projections, trends and areas of concerns in terms of manning needs.

Collaborate with the Recruitment Team and maintain open communication to aid the process of sourcing and placement of new hires.

GCO HR Services Coordinator Workforce Planning is also responsible for maintaining employee records in CPS/HR System, assisting with crew travel arrangements as/when needed and handling email and phone communication in a professional manner.

GCO HR Services Coordinator - Workforce Planning must be diligent and proactive, ensuring that manning shortage does not occur and if it does its quickly resolved.

Maintain low travel/visa/medical costs through effective scheduling.

Essential Functions:

Crew Schedule:
Maintain manning levels fleet wide in accordance with manning budgets. Schedule newly hired casino crew by following suggestion given by the Recruitment Manager.
Schedule returning casino crew, taking into consideration their personal requests (Fleet of their choice, Partner, Vacation length, etc.)

Special Projects/Events/Dry Docks- collaborate with the Operations & Marketing teams to understand the requirements for each project and complete crew schedule to align with those requirements.

Book appropriate travel arrangements (flights, transportation, hotel) in support of successful employee embarkation/debarkation or ship to ship movements.

Ensure that all returning staff, including new hires are in possession of the required documentation to join their assigned vessels, such as travel documentation, visas, medicals, etc.

Provide exemplary customer service while handling employee requests and questions. Respond to All Email/Telephone Queries and Manage various department mailboxes
Ensure that all data related to crew assignments is kept up to date and accurate. Ensure timely distribution and reporting of crew assignments and relevant files to internal and external business partners.
Perform various administrative functions such as: filing, copying, faxing. Ensure the proper storage of crew personnel files on site and off site.
Maintain effective communications with various Brand partners and provide necessary reporting on an as needed basis.

Liaise with Shipboard Management, Port Agents, Manning Agents and internal business partners in order to make necessary arrangements for embarking/debarking crew.

HR System Data entry - Maintain employee records in CPS/HR System, inclusive but not limited to their personal information, payroll and past/future ship assignment

Qualifications:

Minimum Education:
High School Diploma or GED
Required Years & Area of
Professional Experience:1-3 years

Critical Professional Related Technical/Computer Skills:
Outlook, Microsoft Office Suite

Preferred Experience & Type:
Working experience within cruise or general travel related industry

Knowledge, Skills & Abilities:
Must be able to address in a professional style and manner in both written and verbal communications.
Attention to detail and ability to multi-task
Knowledge of relevant flight regulations and required travel documentation
Proficient in Microsoft Suite
Must possess the ability to learn quickly and work in a fast-paced and team-oriented environment
Strong organization skills
Ability to work within time and budget constraints
Pleasant and patient telephone manner

Decision-Making:

Standard:

These decisions are those that are repetitive decisions on a recurring basis and are commonly related to daily activities.

They are relatively simple, relying on historical data and previous solutions.


Examples are:
reordering of standard office supplies, handling transactions.

Physical Demands :

Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Requires regular movement throughout CCL facilities.

Travel:
None or very little travel likely.

Work Conditions:
Work primarily in a climate-controlled environment with minimal safety/health hazard potential. May be requested to work a different shift. Other job specific working conditions required to work weekends on the rotation.
The range for this roles hourly rate is $12.26-$25.72.

Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnivals discretionary equity incentive plan.

Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:


Health Benefits:
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage

Financial Benefits:

401(k) plan that includes a company match
Employee Stock Purchase plan

Paid Time Off

Holidays All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employees discretion.

Vacation Time All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.

Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.

All employees gain additional vacation time with further tenure.
Sick Time All full-time employees receive 80 hours of sick time each year.

Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.

Other Benefits

Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site preschool program, wellness center, and health clinic at our Miami campus

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About Us

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture.

More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc is a global cruise company and one of the largest vacation companies in the world.

Our portfolio of leading cruise brands includes Carnival Cruise Line, Holland America Line, Princess Cruises and Seabourn in North America; P&O Cruises, and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe; and P&O Cruises in Australia.

Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety andsustainability first.

We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer.

In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability or any other classification protected by applicable local, state, federal and/or international law.

Benefits as a member of Carnival's Team:

A comprehensive benefit program which includes medical, dental and vision plans
Additional programs include company paid term life insurance and disability coverage and a 401(k) plan that includes a company match
Employee Stock Purchase plan
Paid vacation and sick time
Cruise benefits
An on-site fully accredited preschool educational program located at our Doral campus
An on-site Wellness Center and Health clinic at our Doral campus

To view a copy of Carnival's FMLA, EEO and EPPA posters please visit: (click or copy and paste link into your browser).

gov/sites/dolgov/files/WHD/legacy/
gov/ofccp/regs/compliance/posters
gov/sites/dolgov/files/WHD/legacy/

https:
gov/ofccp/regs/compliance/posters /pdf/OFCCP_EEO_Supplement_Fi

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