Lead Medical Support Assistant - Lexington, United States - Department of Veterans Affairs

    Department of Veterans Affairs
    Department of Veterans Affairs Lexington, United States

    2 weeks ago

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    Description
    Summary

    The Lead Medical Support Assistant in the Patient Support Section of Health Administration Service in Lexington, KY.

    This assignment is at a two-divisional teaching hospital affiliated with the University of Kentucky (UK) Medical Center at the Veterans Affairs (VA) Medical Center, Lexington, KY.

    Incumbent will normally work at one of the locations for the two divisions (Cooper Drive Division or Leestown Road Division), with a primary duty station located at the Cooper Drive Division.

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    Overview


    • Accepting applications
    • Open & closing dates
    04/10/2024 to 04/30/2024


    • Salary
    $46,515 - $60,472 per year


    • Pay scale & grade
    GS 6


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    Location

    1 vacancy in the following location:

    • Lexington, KY 1 vacancy
    • Remote job
    No


    • Telework eligible
    No


    • Travel Required
    Not required


    • Relocation expenses reimbursed
    No


    • Appointment type
    Permanent -* Work schedule

    Full-time -* Service

    Competitive


    • Promotion potential
    None


    • Job family (Series)
    0679 Medical Support Assistance


    • Supervisory status
    No


    • Security clearance
    Not Required


    • Drug test
    No


    • Position sensitivity and risk
    Non-sensitive (NS)/Low Risk


    • Trust determination process
    Credentialing

    Suitability/Fitness


    • Announcement number

    CBTG LGC

    • Control number
    Help

    This job is open to


    • Internal to an agency
    Current federal employees of this agency.

    Clarification from the agency

    This announcement is open to current, permanent employees of the Lexington VA Healthcare System


    NOTE:
    A current (2024), non-award SF-50 must be submitted for verification.

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    Duties

    The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information.

    Major duties include, but are not limited to:

    • Conducting ongoing reviews to ensure quality of work;
    • Ensuring accurate and timely scheduling of appointments;
    • Providing guidance to employees to include changes in policies and procedures;
    • Distributing and balancing workload;
    • Creating and maintaining employee work schedules;
    • Orienting and providing on-the-job training for new and current employees;
    • Ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and
    • Acting as liaison between MSA and other employees in order to resolve day to day conflicts.

    Work Schedule:
    Full-time; 7:30am - 4:00pm with occasional nights, holidays and weekends


    Telework:
    Not Eligible


    Virtual:
    This is not a virtual position.

    Permanent Change of Station (PCS): Not authorized


    Financial Disclosure Report:
    Not required

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    Requirements

    Conditions of Employment


    • You must be a U.S. Citizen to apply for this job.
    • Selective Service Registration is required for males born after 12/31/1959.
    • Must be proficient in written and spoken English.
    • You may be required to serve a probationary period.
    • Subject to background/security investigation.
    • Selected applicants will be required to complete an online onboarding process.
    • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
    • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
    Qualifications

    Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met

    Basic Requirements:

    • Citizenship - Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).
    • Experience and Education - Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
    • English Language Proficiency - MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.


    May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).


    Grade Determinations:
    In addition to the basic requirements for employment the following experience criteria must be met when determining the grade of candidates:

    GS-6 Lead Medical Support Assistant

    Experience:

    To qualify at the GS-6 level, the candidate must possess one year of experience equivalent to the GS-5 grade level.

    Examples of experience at the next lower level includes but is not limited to:

    answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

    Assignments at this level include, but are not limited to:

    scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments.

    Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)


    AND
    In addition to the one-year experience at the GS-5 grade level, Candidates must demonstrate the KSAs below:


    • Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
    • Skill in communicating with individuals to obtain the desired effect, ensuring compliance with established policies and regulations.
    • Ability to provide staff development and training.
    • Ability to manage staffing requirements, manage priorities, and coordinate with staff in the unit in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work.
    • Ability to review and monitor data to ensure all reports are complete and accurate.

    References:
    VA Handbook 5005/117, Part II, Appendix G45: Medical Support Assistant Qualification Standard.

    The full performance level of this vacancy is GS-06.

    Physical Requirements:
    The work is primarily sedentary and walking.

    The work requires the ability to handle multiple demands simultaneously in dealing with a wide variety of clients on a daily basis.

    Tasks will require prolonged use of computers.

    There are lengthy periods of sitting, interrupted by intervals of walking and climbing stairs about the medical center to make the many personal contacts required of this position.

    Education


    IMPORTANT:

    A transcript must be submitted with your application if you are basing all or part of your qualifications on education.


    Note:
    Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

    You can verify your education here:
    If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education


    For further information, visit:
    Additional information

    This job opportunity announcement may be used to fill additional vacancies.

    This position is in the Excepted Service and does not confer competitive status.

    VA encourages persons with disabilities to apply.

    The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.


    If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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    • Benefits
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    A career with the U.S. government provides employees with a comprehensive benefits package.

    As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    Opens in a new windowLearn more about federal benefits.

    Review our benefits


    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

    Contact the hiring agency for more information on the specific benefits offered.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR
    AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.


    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

    Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

    You will receive credit for all qualifying experience, including volunteer experience.


    The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.


    It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.


    Veterans and Transitioning Service Members:

    Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.