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- Provides Support Analysis by answering questions, researching possible solutions to problems, and fostering open communication between departments.
- Works closely with the Departments to assist in creating metrics & reports that illustrate operational objectives and key results. Utilizes SQL, Excel, PowerBI, and other software knowledge & skills to extract, prepare, and distribute timely key reports to various staff for tracking and decision-making. Provides training to staff for understanding or recreating reports as needed.
- Supports various departments by tracking and reporting on key metrics, goals, donor communications and stewardship activities. Provides insightful analysis to assist the department in optimizing operational business processes of their respective teams.
- Contributes to the team effort by exhibiting cooperative and effective work relationships, such as responding positively to challenges, assignments, inter and intra departmental requests, participating in team brainstorm and planning meetings, and seeing beyond individual tasks to help fulfill the organizational goals.
- Provides Business Analysis by applying knowledge of statistical tools and techniques to analyze business operations, processes, and output to determine system/process reliability, repeatability, and quality. Supports the process & quality management mission to formulate process, people and system solutions that solve business opportunities.
- Contributes to a positive, productive work environmentby meeting attendance and punctuality guidelines and pre-arranging time off with appropriate notice; treating all people with dignity and respect; treating other creative project with positivity and constructive criticism when necessary; Exhibiting good listening and comprehension skills, including giving and welcoming feedback; communicating effectively by email and phone.
Junior Business Analyst - Eugene, United States - Holt International Children's Services, Inc.
Description
Job Type
Full-time
Description
DEPARTMENT SUMMARY:
Holt International finds and supports permanent, loving families for children who are orphaned, abandoned or at serious risk of separation from their family. Holt's model of child-centered care provides services for vulnerable children to ensure they will grow and develop to their fullest potential.
POSITION SUMMARY:
The Junior Business Analyst is a results-oriented member of the IT team, responsible for providing support to various departments by analyzing data, identifying trends, and providing insights to improve our operations and processes. Under the direction of Holt's Senior Business Analyst, the Junior Business Analyst will help identify and develop solutions to business problems, starting with defining, analyzing, and documenting requirements. The BA will assist the Senior Business Analyst to develop, maintain and monitor operational performance through diagnostic metrics.
ESSENTIAL JOB FUNCTIONS:
The successful Junior Business Analyst will be detail-oriented with the ability to prioritize and self-manage a multi-tasked workload in a fast-paced environment. Must have strong problem-solving and analytical skills with the ability to perform multiple tasks effectively and concurrently. The successful candidate will have a growth-mindset, the ability to utilize a variety of technology platforms, and must demonstrate the ability to analyze options and use sound judgment when decision-making.
KNOWLEDGE (MINIMUM REQUIREMENTS):
Bachelor's degree or a minimum of 2 years' experience, preferably in nonprofit fundraising, marketing, or business. An equivalent combination of education, training, and experience sufficient to successfully perform the job's essential functions as listed above may be qualifying. Possess ability to communicate effectively both orally and written.
Ability to master quickly key software products such as; Blackbaud CRM database; Luminate Online; or other content management systems (CMS), or constituent relational management systems (CRM); MS Office (Excel, Word, Power Point) and Power BI. Demonstrated proficiency in statistical analysis within excel, including identifying constituent trends, with experience creating statistical donor data models preferred. Experience managing system/ process testing between technical and non-technical staff. Experience working with sensitive constituent data in a secure manner. Demonstrated ability to convert statistical analysis into accurate and professional presentation materials.
Requirements
INFORMATION PROCESSING:
Familiar with information requirements and solutions using computer network and the programs, such as Blackbaud CRM, Microsoft Dynamics and Luminate databases, as related to various departments' processes. Researches and interprets data and new processes related to strategic efforts.
SCOPE OF RESPONSIBILITY:
Assists in developing solutions to business problems, beginning with defining, analyzing, and documenting requirements.
INTERPERSONAL COMMUNICATION:
Ability to communicate clearly with other staff to obtain cooperation and actions needed to ensure successful project outcomes. Exercises good judgment, courtesy, and tact in interaction with employees and the public. Establishes and maintains positive relationships with commercial vendors. Must establish requirements of a project or program and communicate them clearly to stakeholders, facilitators, and partners. Is a team player and committed to providing quality service.
IMPACT OF RESULTS:
Assists in assessing requirements, procedures, and problems to create or improve systems and processes. Improving infrastructure and team capacity will lead directly and indirectly to increased donor retention, donor engagement, and donor pipeline growth.
Describe controls:
REPORTS DIRECTLY TO: Senior Business Analyst who reviews work for effectiveness and results obtained.
WORKS DIRECTLY WITH: Technology Department, Philanthropic and Communication Department, Finance, International Programs and Adoption Services staff, external consultants, and vendors.