- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Maintain positive guest relations at all times
- Be familiar with all Maverick Hotel and Restaurant services/features and local attractions/activities to respond to guest inquiries accurately
- Resolve guest complaints, ensuring guest satisfaction and reputation management
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Maintain complete knowledge of service requirements for assigned function:
- Liquor brands, beers and non-alcoholic beverages ordered
- Particular characteristics/description of wines, sparkling wines, & cocktails ordered
- Prices for specified bar selections
- Designated glassware, ingredients, preparation method and garnishes required
- Group name, type of function and expected attendance for daily events
- Scheduled hours of service
- Special requests/arrangements
- Location of other nearby Maverick Hotel and Restaurant operations
- Order of service sequence
- VIP and frequent personnel
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting alcohol service to minors, intoxicated persons and drunk driving.
- Maintain complete knowledge of P.O.S. and operating systems.
- Obtain assigned bank and ensure accuracy of the initial amount provided. Keep bank secure and locked at all times
- Complete opening side duties. Check quality and set up of designated bar stock and supplies by using opening checklist
- Requisition of all necessary supplies
- Transport supplies from storeroom(s) to bar set-up area
- Stock ice; Prepare garnishes
- Stock glassware, plateware, flatware, all applicable paper supplies, clean menus, and clean check presenters
- Prepare mixes and batches
- Check cleanliness and condition of bar unit (C02 lines, beer and batch lines, soda tanks, soda guns, drains, faucets and sinks, etc.)
- Check condition and cleanliness of blender, shaker and other tools and units.
- Check temperature of refrigeration and freezer units
- Transport bar unit with all supplies and equipment to assigned function area and set up in specified location. Ensure security of all bar supplies in function area
- Greet guests and execute guest orders and requests, utilizing suggestive/up-selling techniques
- Input orders into system; legibly document orders when system is down
- Ensure that all cash bar drink orders from Servers are accurately entered into the P.O.S. system or collect drink tickets before giving drinks to them.
- Prepare all drink orders and requests for guests according to specified recipes
- Serve drink and food orders and requests to guests, promptly
- Collect drink tickets where/when specified
- Issue, open and serve wine, sparkling wine, and liquor bottles; collect payment and/or tickets where/when specified
- Prepare and serve cappuccino and espresso and coffee and tea where/when applicable
- Remove soiled wares from bar top and tables and place in designated area
- Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time. Ensure proper authorization for additional payments as required prior to replenishing
- Clearly communicate last call at designated closing time to guests and fellow Maverick employees
- When assigned, transport mobile bar unit with all supplies and equipment from function area to designated storage area and breakdown the bar and return all supplies to designated areas
- Prepare consumption report promptly according to specified procedures
- Present clean guest check and process payment. Adhere to all cash handling and credit policies/procedures
- Collect and report tips at the end of assigned shift upon shift check out
- Legibly complete bottle transfer slips and distribute accurately
- Ensure maximum usage of all supplies to exceed budgeted beverage cost and to prevent waste
- Use all chemicals in accordance with OSHA regulations and Maverick Hotel and Restaurant requirements
- Complete closing side duties:
- Properly store all reusable goods in designated areas
- Empty and drain ice bins; clean sink
- Wipe and clean all surfaces of bar; clean all bar equipment and tools
- Wipe down all bottles and surfaces
- Secure all liquor, beer, wine, bar coolers, bar cabinets and alcohol storage areas
- Remove trash from bar(s) area
- At least one year customer service experience required
- At least six months food & beverage experience required
- Prior experience as a Bartender or Barback.
- Banquet and/or private events and catering experience preferred
- High school diploma or equivalent
- Must be a United States citizen or possess a valid work permit
- Meets age to serve alcoholic beverages
- Must be able to read, write and speak English
- Must possess valid BASSET certification or local state regulation
- Must possess valid Food Handler's card
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detailed orientated
- Must be able to work in a fast paced environment
- Must have excellent listening skills
- Must possesses excellent communication skills
- Must be professional in appearance and demeanour
- Must always ensure a teamwork environment
-
STEWARDING SUPERVISOR- Navy Pier
3 weeks ago
Levy Sector Chicago, United States Full timeLevy Sector Position Title: [[title]] · Pay Range : $25.00 to $28.00 · We Make Applying Easy Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number · The advertised program is an AI recruiting assistant that helps you apply to ...
-
Host - Sable at Navy Pier
3 weeks ago
UnitedService Companies Chicago, United StatesJob Description · Job DescriptionThe host is responsible for planning, organizing and coordinating the guest experience. Thus ensuring optimum hospitality, exceptional guest service and maximum profitability. This associate will greet all guests with a warm smile and helping hand ...
-
Dishwasher - Sable Hotel Navy Pier
2 weeks ago
UnitedService Companies Chicago, United StatesJob Description · Job DescriptionThe Steward/Receiver assists in keeping the Maverick hotel, restaurant, kitchen, bar, and/or lounge clean and sanitary. Assists in cleaning and attends to customer needs. This associate may also perform basic administrative tasks, such as working ...
-
Bartender - Sable Hotel at Navy Pier
3 weeks ago
UnitedService Companies Chicago, United StatesJob Description · Job DescriptionSUMMARY: The Bartender is responsible for service of all restaurant and private event beverage operations per location. This associate prepares and serves alcoholic and non-alcoholic beverages to guests, courteously, and efficiently according to M ...
-
Barback - Sable Hotel at Navy Pier
19 hours ago
United Service Companies Chicago, United StatesSUMMARY: The Barback assists and supports Bartenders to ensure prompt service and guest satisfaction. This associate is responsible for general stocking of all product and maintaining cleanliness of the bar and/or event space, cooler space and bar equipment. · This associate sha ...
-
Server Assistant Sable at Navy Pier
3 weeks ago
UnitedService Companies Chicago, United StatesJob Description · Job DescriptionSUMMARY: The Server Assistant and Food Runner is responsible for properly setting the restaurant up for service. This associate is responsible for getting food items, plateware, glassware, and flatware to guests in a timely manner and return dirty ...
-
Server - Sable Hotel at Navy Pier
3 weeks ago
UnitedService Companies Chicago, United StatesJob Description · Job DescriptionThe Server is responsible for the complete service lifecycle of food and beverage in the restaurant operation(s). This associate must follow the required procedures for handling, cleaning, and disposing of all food and beverage items. This include ...
-
Host - Sable at Navy Pier
3 weeks ago
United Service Companies Chicago, United StatesThe host is responsible for planning, organizing and coordinating the guest experience. Thus ensuring optimum hospitality, exceptional guest service and maximum profitability. This associate will greet all guests with a warm smile and helping hand. This associate will assist in m ...
-
Server - Sable Hotel at Navy Pier
3 weeks ago
United Service Companies Chicago, United StatesThe Server is responsible for the complete service lifecycle of food and beverage in the restaurant operation(s). This associate must follow the required procedures for handling, cleaning, and disposing of all food and beverage items. This includes flatware, plateware and glasswa ...
-
Barback - Sable Hotel at Navy Pier
3 weeks ago
UnitedService Companies Chicago, United StatesJob Description · Job DescriptionSUMMARY: The Barback assists and supports Bartenders to ensure prompt service and guest satisfaction. This associate is responsible for general stocking of all product and maintaining cleanliness of the bar and/or event space, cooler space and bar ...
-
Navy Pier Chicago, United StatesThis is a full-time position. The Director of Diversity, Equity, Inclusion and Accessibility will report to the Chief Administrative and Equity Officer and serve as a thought leader to develop, guide, and manage strategies and practices in Diversity, Equity, Inclusion and Accessi ...
-
Resource Development Intern
2 weeks ago
Navy Pier Chicago, United StatesJob Description · Job DescriptionJOB SUMMARY · The Resource Development Team at Navy Pier is responsible for soliciting contributed revenues. These philanthropic funds support the mission-driven programs and community engagement initiatives that bring the Pier to life for our mor ...
-
Navy Pier Chicago, United StatesJob Description · Job Description · This is a full-time position. The · Director of Diversity, Equity, Inclusion and Accessibility · will report to the Chief Administrative and Equity Officer and serve as a thought leader to develop, guide, and manage strategies and practices ...
-
Navy Pier Chicago, United StatesJob Description · Job DescriptionThis is a full-time position. The Director of Diversity, Equity, Inclusion and Accessibility will report to the Chief Administrative and Equity Officer and serve as a thought leader to develop, guide, and manage strategies and practices in Diversi ...
-
System Administrator
2 weeks ago
Navy Pier Chicago, United StatesThe System Administrator, Technical Services reports to the Senior Director of IT. The System Administrator assists on a team with the implementing and maintaining of the computing resources and network, including, but not limited to servers, hosted applications, data protections ...
-
Event Manager Navy Pier Events Facility
3 days ago
Oak View Group Chicago, United StatesOak View Group: · Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the ...
-
Resource Development Intern
1 week ago
Navy Pier Chicago, United StatesJOB SUMMARY · The Resource Development Team at Navy Pier is responsible for soliciting contributed revenues. These philanthropic funds support the mission-driven programs and community engagement initiatives that bring the Pier to life for our more than 8 million annual guests. ...
-
Office Manager
1 week ago
Navy Pier Chicago, United States Part time**JOB SUMMARY** · **KEY DUTIES AND RESPONSIBILITIES** · The duties and responsibilities listed below are representative of the knowledge, skills and/or abilities required to successfully perform this job. Duties may include, but are not limited to: · **Administrative Office Suppo ...
-
Cashier
3 weeks ago
Lettuce at Navy Pier Chicago, United StatesJob Description · Job DescriptionHiring Immediately: Cashier · Benefits: · BCBS health insurance & other options including dental · Employee Assistance Program (EAP) · Restaurant discounts · Opportunities for career growth · Lettuce at Navy Pier – Big Bowl Chinese Express, Big C ...
-
Bartender
3 days ago
Harry Caray's Tavern at Navy Pier Chicago, United States_Bartender_ · **Job Types**: Full-time, Part-time · **Benefits**: · - Dental insurance · - Employee discount · - Flexible schedule · - Health insurance · - Paid time off · - Vision insurance · Restaurant type: · - Bar · - Fast casual restaurant · Shift: · - Day shift · - Evening ...
Bartender - Sable Hotel at Navy Pier - Chicago, United States - United Service Companies
Description
SUMMARY: The Bartender is responsible for service of all restaurant and private event beverage operations per location. This associate prepares and serves alcoholic and non-alcoholic beverages to guests, courteously, and efficiently according to Maverick Hotel and Restaurants specifications. This associate maintains stock, supplies and cleans the restaurant and private event bar(s) and equipment each shift. This associate will assist in maintaining the Maverick Hotel and Restaurant standards.This associate shall strive to provide exceptional hospitality to both internal and external guests at all times. This associate will be responsible for exemplifying the Maverick Hotel and Restaurants Culture as well as providing promotional expertise for the location as both a destination and a harmonious work environment.
Essential job FUNCTIONS:
