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Disaster Recovery Analyst - Miramar, United States - Southern Glazer's Wine & Spirits
Description
What You Need To KnowOpen the door to a groundbreaking tech career with an industry leader.
Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success.
To create a new era in alcohol beverage sales and service, we're heavily invested in the most transformative new technologies – and the most brilliant tech professionals.
Southern Glazer's was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan.
We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success.
If you're looking to fill your glass with opportunity, come join our FAMILY.Overview
The Disaster Recovery Analyst focuses on enabling the IT Disaster Recovery process by providing expertise in D/R concepts, plan authoring, validation and testing of critical systems.
The ideal candidate will be detail oriented, have prior experience in a role focused on Disaster Recovery, proven experience leading recovery simulation exercises and a willingness to develop.
Experience in planning for recovery from a Cyber attack is also beneficial.Specialized Skills and Technologies
Subject matter expertise in IT Disaster Recovery with a minimum of 3 years of Disaster Recovery experience
3+ years of experience in an Information Technology discipline
3+ years of experience with developing / testing recovering strategies for on-premise, cloud (IaaS / SaaS) based applications
Working knowledge of recovery tools such as SRM and Zerto
Strong project manager skills with 3+ years of hands-on experience
Familiarity with industry standards such as ISO 22301, FFIEC guidelines, NIST SP and ITIL
Certified Business Continuity Professional (CBCP)
Certified Disaster Recovery Engineer (CDRE)
Member of Business Continuity Institute (MBCI)
Understanding of Ransomware recovery and architectural of Isolated Recovery Environments
Experience developing business impact analysis documents
Strategic mindset to lead recovery strategy planning efforts
Demonstrated ability to coordinate complex integrated disaster recovery exercises
Thorough knowledge of data management in order to assist in the preparation of recovery procedures
Strong ability in building effective relationships with clients and colleagues
Primary Responsibilities
The primary responsibility is to formulate, test and maintain D/R plans for technical systems.
Coordinates with various information technology and business groups to identify critical systems and dependencies, and the potential vulnerabilities and risks that could result in catastrophic impact.
Play a supporting role in tabletop exercises or actual catastrophic disaster recovery or business continuity events.Champion D/R plan & maintenance awareness across IT and business partners
Gather, analyze and interpret gathered data
Submit reports to the relevant department heads and management
Find patterns and trends in the analyzed data
Formulate procedural documentation as required
Track and reconcile data
Define, track and monitor KPIs
Develops consultative partnerships with internal teams and leaders to understand their strategic objectives, key performance indicators and reporting requirements.
Supports communications, meetings, and other collaborations as appropriate to effectively perform work and to understand, resolve, and/or mitigate risks, issues, obstacles, and conflicts
Collaborate cross-functionally to enhance overall delivery of reporting across the business units and within the department.
Establish and collect KPI to measure business value delivered by projects and solutions.
Analyze and interpret information for planning and control purposes.
Present to leadership recommendations on opportunities
Lead the education and training of end users, working to increase end user proficiency and adoption of implemented solutions Understand, communicate and reinforce standard process concepts and methodology within the ETP organization
Serve as liaison across teams
Develop opportunities to automate ETP processes and functions
Communicate systems and procedural changes to end users through excellent written and oral communications
Monitor, coordinate metrics and act on exceptions to address issue
Preferred ITIL v3 foundation certification
Experience in Support and Incident, Problem, Event and Change Management
Understanding of data center operations and the interaction between the teams that support the systems and network Infrastructure
Exposure with Enterprise Monitoring tools, Microsoft SCOM, SolarWInds, SquaredUP, Automated Escalation software.
Exposure to Incident Command System (ICS) / National Incident Management System (NIMS) concepts with special focus on Incident Commander responsibilities
A mix of Infrastructure skills across server, database, network and support desk
Thorough understanding of data center operations and the interaction between the teams that support the systems and network Infrastructure
Expertise in problem management, root cause analysis methodologies and incident resolution
Experience with APM (Application Performance Monitoring) and other Monitoring Solution tools.
Experience in an Operations Control Center
Experience supporting server operating systems or hardware
Experience with infrastructure theories, principals and concepts
Preferred Qualifications
Bachelor's degree in computer science, Information Services, Engineering or related field
Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science, or equivalent work experience
Demonstrated experience within the disaster recovery field
3+ years of experience with Disaster Recovery Planning Software and tools
3+ years of experience in Infrastructure domain either deploying or administering equipment and/or software
Experience with Office 365, Teams and SharePoint
Strong Visio, technical writing, and project management skills
Exposure / Experience working with FusionRM and/or ServiceNow BCM
Strong business acumen
Can analyze an issue and troubleshoot
Proficient change management skills
Demonstrated ability to lead teams and influence across organizations.
Must be self-directed, autonomous, and yet be able to work well with multiple individuals at all levels of the organization
Strong planning and organizational skills to work in a fast-paced environment and manage multiple priorities.
Able to lead meetings and coordinate activities to keep teams on task
Good time management skills (i.e. setting priorities)
Continuous improvement mindset
Agile Delivery Values
Openness – Team and stakeholders agree to be open about all work and challenges
Commitment – Personally commit to achieving the goals of the team
Respect – Respect your team members to be capable and independent
Courage – You have courage to do the right thing and work on tough problems
Focus – Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team
Physical Demands
Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees.
Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
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