Technical Support Specialist - Phoenix, United States - CIM Online

    CIM Online
    CIM Online Phoenix, United States

    2 weeks ago

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    Description

    **Technical Support Specialist**

    ** **Location:** Phoenix, AZ**

    ** **Type:** Full Time**

    ** **Min. Experience:** Mid Level**

    Position Objective:

    To provide ministry focused, best-in-class tech support and leadership for our Ministry Partners.

    Position Description:

    The Technical Services Specialist will be a full-time salaried position with Computers In Ministry, directly reporting to the Regional Services Representative. Responsibilities of this position include:

    Assisting in all aspects of planning, implementing, documenting, monitoring, maintaining and supporting 700+ end-users and workstation hardware and software systems for CIM and its 20+ Ministry Partners

    Working with CIM Helpdesk , Ministry Partner leadership and other CIM staff to achieve the best blend of comprehensive, end-user focused support services

    Developing and maintaining a pro-active, secure and reliable hardware infrastructure for those end-users

    Assisting in making appropriate IT recommendations to CIMs Ministry Partners

    Assisting in maintaining an effective overall support infrastructure to best serve CIMs Ministry Partners

    Assisting Server Administrator supporting server and related systems for CIMs Ministry Partners

    Assisting with the overall technical support needs of CIM and its Ministry Partners

    Assisting CIM in professional and spiritual mentoring for CIM internships and other programs

    Assisting with other duties as assigned by the President or Director of Ministry Partner Services

    Qualifications:

    Active and growing relationship with Jesus Christ and a desire to be a minister for Christ in all relationships

    Engaging, enthusiastic and encouraging phone and in-person customer support skills

    Ability and desire to mentor others professionally and spiritually

    Ability to work independently as well as collaboratively in a team environment

    Passion and ability to learn new things

    Aptitude for pro-active systems and project management

    Experience:

    Five years experience in end-user, hardware and software technical support

    Three years support experience in a Windows-based network environment

    Experience in Windows server administration desired

    Experience in Salesforce database administration desired

    Microsoft certification desired

    Macintosh support experience desired

    Experience with team-based projects