ecommerce customer representative - Anchorage

Only for registered members Anchorage, United States

3 days ago

Description · Founded in 1950, Alaska Mill & Feed has proudly served Alaska's farmers, ranchers, and pet owners for decades, delivering high-quality feed products and supplies to communities across the state. We are a locally focused manufacturing & distribution team that values ...

Job description

Description

Founded in 1950, Alaska Mill & Feed has proudly served Alaska's farmers, ranchers, and pet owners for decades, delivering high-quality feed products and supplies to communities across the state. We are a locally focused manufacturing & distribution team that values teamwork, craftsmanship and reliability.

If you love helping people, have a sharp eye for details, and don't mind bouncing between a computer screen and the sales floor, this might be your perfect fit. This role serves as a bridge between our online customers and our in-store team—making sure every order, call, and interaction is handled with care, accuracy, and professionalism.

JOB DUTIES & RESPONSIBILITIES

• Assist with editing, updating, and maintaining the website to ensure accuracy and a positive customer experience.

• Provide excellent customer service. Demonstrate a high level of ownership and accountability for resolving issues in a professional manner.

• Answer customer inquiries about merchandise, the company and its services.

• Process online, phone and special orders with speed and precision.

• Report pricing, scanning and item location discrepancies.

• Assist in the retail store as needed, performing point of sale duties, stocking shelves, maintaining and organizing the sales floor, counting inventory, etc.

• Assist in training new team members.

• Exhibit an ability to receive feedback, adapt to new processes and continuously develop skills.

• Demonstrate the ability to collaborate, communicate well and effectively relay information with an emphasis on developing positive professional relationships.

• Practice punctual and reliable attendance.

• Perform other duties as assigned.

Requirements

JOB REQUIREMENTS

• High school diploma or equivalent

• Demonstrate proficiency with Microsoft Office

• Ability to prioritize and work independently while managing time efficiently.

• Skilled at working effectively in a team environment.

• Detail-oriented with the ability to follow up on multiple tasks

• Physical ability to lift, carry, push, pull and load up to 50 pounds.

• Ability to sit or stand for extended periods of time.

PREFERRED REQUIREMENTS

• Previous work experience in retail, e-Commerce or an order fulfillment environment.

SCHEDULE

Full-time, 40 hours per week, Sunday through Saturday. Must be available to work evenings and/or weekends as needed, especially during times of high seasonal demand.

COMPENSATION & BENEFITS

$ $23.00/hour. After meeting eligibility requirements, benefits include:

Medical Insurance*

Dental Insurance

Life Insurance

Long-Term Disability Insurance

Paid Vacation**

Sick Pay

9 Paid Holidays

401(k) Retirement Match

Employee Discounts

Dependent Tuition Reimbursement

Employee Assistance Program

Employee Profit Sharing

*100% paid by the employer for employee-only coverage. **Two to six weeks annually, depending on the length of full-time service.

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