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    IT Field Engineer l - Columbus, United States - VC3

    VC3
    VC3 Columbus, United States

    10 hours ago

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    Description
    Job Description

    Job Description Description The Field Engineer I is responsible for providing mid-level technical assistance and support to VC3 clients. This support is primarily performed at client sites when issues require a physical presence.


    Our People:
    Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued.

    Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we're here to create something extraordinary together.


    Our Core Focus:


    Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple.

    With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.


    Your Growth:
    We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement.

    Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.

    Key Responsibilities

    Understand and follow "The VC3 Way".

    This is our set of standards and processes that produce a predictable result for the customer.

    You must be aware of and maintain our standards
    Have full-time access to a vehicle, a valid driver's license, and no driving restrictions. Maintain business-class insurance for the vehicle if residing in Canada
    Drive to clients' offices as required by remote staff
    Maintain close adherence to their schedule and inform the Service Coordinator if they are unable to be at their scheduled appointment at the appropriate time
    Set up new computer hardware, software, and peripherals
    Train and educate VC3 clients on technical standards
    Troubleshoot and resolve issues that require an onsite presence with:

    Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
    General network connectivity including ISP
    Common networking technologies such as
    DHCP and DNS
    Wireless network performance and accessibility
    Remote access technologies including VPN, RDS, and Citrix
    Operating systems on servers, desktops, and laptops
    Common peripherals such as printers

    Identify recurring issues and initiate problem tickets for them
    Make recommendations for improvements of supported hardware and software
    Engage remote technicians, vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process

    Additional Responsibilities:
    Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
    Receive mentoring and feedback from peers and others
    Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
    Review Tickets with Team Lead
    Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
    Create and update documentation when changes or occur, or when discoveries are made
    Educate users on Process, Hardware, and Software
    Answer Incoming Service Desk phone calls and chats when not at a client site
    Attend monthly training & team meetings as required
    Participate in the on-call rotation (1 week every 3-4 months)
    Additional duties as required

    Skills, Knowledge & Expertise

    KPI goals consistently met in Service Technician I or II roles
    1-2 years relevant technical experience is required OR 6 months experience in Service Technician I or II roles at VC3
    Microsoft 365 or Azure certifications highly desired
    Good problem solving and decision-making skills; ability to understand and analyze complex issues
    Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
    At least 2 years relevant IT experience fully supporting and building customer environments
    At least 2 years' experience managing & working with the following technologies:

    Windows Client Operating Systems (7, 8, 10, 11)
    Windows Server
    Microsoft/Office 365
    Virus and Security
    TCP/IP

    DHCP

    DNS
    Additional information you will want to know:

    Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
    Day travel required
    Valid Drivers license required
    VC3 offers a comprehensive benefit package and 401K/RRSP company matching
    Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

    #J-18808-Ljbffr
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