- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and uses his or her name whenever possible
- Avoid personal conversations with other associates when customers are present
- Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
- Ensure work station and front end area of the store has a neat and clean presentation
- Maintains proper knowledge of all sales associate register functions and Front End accounting services
- Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
- Performs the task of the customer lead as needed to ensure service standards are maintained
- Maintain alertness and calls for assistance when needed to service customers per service standards
- Is courteous and helpful to other associates
- Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Adhere to all company guidelines, policies and standard practices
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer based training (CBT) and training aid courses
- Perform all other duties as assigned
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- Ability to use computers and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents
-
Facilities Services Leader
1 week ago
US Smithsonian Institution Washington, United States**Duties**: · The Facilites Service Leader performs a variety of duties to support overall facility maintenance. · In this position, you will: · - Lead a team of three or more Building Service Workers/Facilities Services Workers performing tasks involving physical labor and equip ...
-
Customer Service Leader
1 week ago
Royal Farms Fredericksburg, United States**Duties and Responsibilities**: · Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service) · Ensures the prop ...
-
Pt Customer Service Leader
1 week ago
Food Lion Woodbridge, United States**Address**:USA-VA-Woodbridge Jefferson Drive · **Store Code**:Store 01226 FRONT END · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week ...
-
PT Customer Service Leader
6 days ago
Food Lion Manassas, United StatesJOB DESCRIPTION · Count on me - We know what to do, we make it easy, we do our part and we care · Job Title: Customer Service Leader - Office Assistant · Success Factors Job Code: · Department: Front End · Reports To: Customer Service Manager · Primary Purpose: · To provide fast ...
-
PT Customer Service Leader
2 weeks ago
Food Lion Manassas, United StatesAddress: USA-VA-Manassas-9121 Centerville Road · Store Code: Store 01383 FRONT END · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week a ...
-
Customer Service Junior Team Leader
4 weeks ago
Orion Innovations Marshall, VA, United States Freelance**Our service teams are growing and we are looking for a Junior Team Leader (m/f/d) in full-time for our location in Pirmasens.** · **Job Description:** · To support our friendly and constantly growing teams at our location in **Pirmasens**, we are looking for you as a Junior Tea ...
-
Department of Motor Vehicles Prince William, United States**Title**: #02049-DMV Customer Service Center Work Leader - Manassas CSC · **State Role Title**: Administrative and Office Specialist III · **Hiring Range**: Commensurate with experience · **Pay Band**: 3 · **Agency**: Department of Motor Vehicles · **Location**:PRINCE WILLIAM · ...
-
Area Leader
1 week ago
7-Eleven, Inc. Manassas, United StatesOverview: · Are you looking for an exciting fast-paced work environment where you will directly oversee 12-14 store locations? Do you take pride in training your employees in order for them to be able to provide exceptional customer service? As a valued member of the team, you'll ...
-
Biologist
1 week ago
Actalent Manassas, United States Full timeDescription: · Responsibilities: · • Conducts viability, growth and purity checks on Mammalian Cell Cultures. · • Completes laboratory work orders as scheduled. · • Works under a Quality Management System with strict adherence to Work Instructions/SOPs. · • Enters in-process data ...
-
Licensed Salon Manager
3 days ago
Sport Clips Manassas, United States Full time$36-46 PER HOUR FOR FULL TIME FLEXIBLE SALON MANAGERS with Retail/Service Bonuses + Salon Manager Bonuses & GREAT TIPS A Good Salon Manager at this location typically earns $72,000-$92,000 annually. A great Salon Manager, $85,000-$105,000. · Quarterly Virginia Leadership Events & ...
-
Lead Installer
2 weeks ago
NV Waterproofing LLC Manassas, United States**Benefits**: · - 401(k) · - Bonus based on performance · - Health insurance · - Training & development · **Job Summary**: · - NV Waterproofing & Foundation Repair_, a regional leader in residential waterproofing, structural repair and air quality solutions for more than 30 years ...
-
Sales Call Center Manager
2 weeks ago
F.H. Furr Manassas, United StatesOverview: · Are you ready to lead a dynamic team in our high-energy Sales Call Center, where every appointment set paves the way for exceptional customer experiences? Look no further. F.H. Furr isn't just a company; it's a legacy of excellence. For over four decades, we've been p ...
-
Biologist
1 week ago
Actalent Manassas, United States Full timeDescription: · Responsibilities: · • Conducts viability, growth and purity checks on Mammalian Cell Cultures. · • Completes laboratory work orders as scheduled. · • Works under a Quality Management System with strict adherence to Work Instructions/SOPs. · • Enters in-process data ...
-
Biologist
1 week ago
Actalent Manassas, United States Full timeDescription: · Responsibilities: · • Conducts viability, growth and purity checks on Mammalian Cell Cultures. · • Completes laboratory work orders as scheduled. · • Works under a Quality Management System with strict adherence to Work Instructions/SOPs. · • Enters in-process data ...
-
Phlebotomist Manassas
1 week ago
Actalent Manassas, United States Full timeDescription: · The main function of a phlebotomist is to assist in performing various assigned duties, trouble shooting, training and making work flow recommendations. · Position Responsibilities: Experience doing blood draws, labeling specimens, centrifuging specimens, recording ...
-
Phlebotomist Manassas
1 week ago
Actalent Manassas, United States Full timePhlebotomist · Exciting long term opportunity with a great organization with growth opportunities · Position Responsibilities: · • Experience doing blood draws, labeling specimens, centrifuging specimens, recording maintenance data and decontamination, updating patient informatio ...
-
Biologist
2 weeks ago
Actalent Manassas, United States Full timeDescription: · Responsibilities: · • Conducts viability, growth and purity checks on Mammalian Cell Cultures. · • Completes laboratory work orders as scheduled. · • Works under a Quality Management System with strict adherence to Work Instructions/SOPs. · • Enters in-process data ...
-
General Manager
2 weeks ago
ARS-Rescue Rooter Manassas, United StatesCompany Name: ARS-Rescue Rooter Overview: · Only the best of the best work for the largest and fastest-growing leader in residential services**:American Residential Services****. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locatio ...
-
Incident Response Consultant
10 hours ago
Dell Manassas, United States Full timeSecureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks TaegisTM, a SaaS-based, open XDR platform built on 20+ years of real-world threat intelligence and research, improving customers' ability to detect advanced threats, streamlin ...
-
Operations Manager
6 days ago
The Budd Group Manassas, United StatesThis one will go fast · We are dirt under our nails leaders, visionaries in facilities services implementing cutting-edge technology focused on keeping our employees safe & happy, and continually surpassing our customers' expectations with the proactive thinking of our diverse te ...
PT Customer Service Leader - Manassas, United States - Food Lion
Description
Address: USA-VA-Manassas-6306 Hoadly Road
Store Code: Store 02597 FRONT END
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIESBOTTLES where applicable:
Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
