Help Desk Support I with Security Clearance - San Antonio, TX, United States - ManTech International

Description

Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first
At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement
Currently, ManTech is seeking a motivated, career and customer-oriented Help Desk Support Specialist I in San Antonio, TX

Responsibilities include, but are not limited to:

• The Help Desk Support I serve as the first point of contact for customers seeking technical assistance over the phone or by email.
• They possess familiarity with the Knowledge Management database and perform remote troubleshooting through diagnostic techniques and pertinent questions, finding the best solution based on the issue and details provided by customers.
• Support personnel walk customers through the problem-solving process and direct unresolved issues to the next level of support personnel.
• They provide accurate information on IT products or services, record events and problems and their resolution in logs, follow up on and update customer status and information, and pass on any feedback or suggestions by customers to the appropriate internal team.
• They identify and suggest possible improvements to procedures.
• The Help Desk Support I is a junior role functioning as the initial help desk resource for users requesting IT issue resolution.
• The Help Desk Support I takes direction from more senior personnel

Basic Qualifications:

• 0-2 years of related experience or a Bachelors Degree in an IT-related discipline

Minimum Education:

• HS Degree Desired Certifications
• DoD m IAT Level II Certification

Security Clearance Requirements:

• Active Secret clearance required

Physical Requirements:

• Must be able to remain in a stationary position 50%.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations

Must be able to exchange accurate information in these situations

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license.

The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law
ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer
We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTechs Corporate EEO Department at
ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply
ManTechs utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies
ManTech does not accept resumes from unsolicited recruiting firms
We pay no fees for unsolicited services
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability
To request an accommodation please click and provide your name and contact information.