IT Support Technician - South Bend
4 weeks ago
Job summary
This is a great opportunity for someone to get their foot in the door with a local enterprise company.This is also a great opportunity for someone to grow their skills within IT Support and have the opportunity to advance their careers within IT.
- To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
Swapping out laptops/desktops and deploying Windows 10/11
Re-imaging windows 11 onto machines from windows 10
To assist all our users with any logged IT related incident when called upon
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
To accurately record, update and document requests using the IT service desk system
To install and configure new IT equipment
To resolve incidents and upgrade different types of software and hardwareJob description
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