- Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
- Prepares and administers a monthly, annual operating budget for the service department.
- Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Input pricing guides and maintenance menus for frequent labor operations.
- Handles customer complaints immediately and according to dealership's guidelines.
- Excellent customer service skills. (CSI / Customer Experience)
- Job Type: Full-time
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Description
Automotive Service Manager / Leadership Opportunities
Ross Downing Auto Group is looking for a LEADER Do you excel in leading people? Our business is booming, and we are in search of a Service Manager who will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.
