Assistant Executive Housekeeper - Pigeon Forge, United States - Residence Inn Pigeon Forge

Description

Job Description

• Assigning rooms for Housekeepers, assigning extra help for deep cleaning
• Partnering with Maintenance to ensure Housekeeping supplies are fully stocked
• Ensuring all cleaned rooms are checked and updated in the computer system
• Maintains and logs lost and found items
• Makes sure all storage areas are locked
• Oversees Housekeeping's use of the time clock, ensuring that punches are accurate
• Responsible for making sure there are enough linens stocked for the night Housekeepers
• Assists in training for each new Housekeeper
• Assists in terminations of Housekeepers that are not showing signs of progress
• Ensures that cleaned rooms are up to standards, rules, and regulations
• Responding promptly to any guests inquires or complaints, or escalating to the General Manager

• Excellent guest service to include: Honesty, a positive attitude, a commitment to servicing the guest, taking initiative to speak with our guests
• Has the ability to seek out work, rather than to wait for direction
• General knowledge of the safety, security rules & procedures
• Excellent planning and organizing skills
• The ability to modify leadership style and management approach to reach goals at hand
• Effectively communicate ideas and needs, both in written and oral communication
• Has the ability to stand or walk for up to hours per day
• Must provide authorization for us to run a pre-employment National Crime Background check