Hybrid Call Center Representative 16/HR - Raleigh, NC

Only for registered members Raleigh, NC, United States

1 week ago

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Job summary

This is an immediate opening for a call center representative with long-term job opportunities and room for advancement in Raleigh NC.


Responsibilities



  • This customer service position will respond to provider inquiries that have been directed to the CSC Call center.

  • The position requires recording tracking and monitoring of call information on the nature of the issue and resolution of the inquiry via the call tracking CRM application.

  • Processes customer requests by using various tools and technologies including desktop faxing web self help support of IVR this includes dissemination faxes returning telephone messages sending mail documents or using other related communication under direct supervision.

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