CRM Solution Architect - Salt Lake City, United States - Sorenson Communications

Description

Job Description

Job Description

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing
Benefits
Paid Vacation Time and Paid Sick Time and Paid Holidays
401k 6% match with immediate vesting
Nationwide Medical Insurance plans and coverage (Medical,

Dental/Orthodontia,

Vision)
TeleDoc
HSA company match
3 Medical plan options including a Low Deductible PPO Medical Plan Offering
Employee Assistance Program
Engaged Employee Resource Groups
Outstanding Learning and Career Development Opportunities


Pay Range:
Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.
Essential Duties and Responsibilities

• Work with stakeholders to understand their business needs and design solutions that meet those needs, including:
• Identifying and prioritizing customer requirements
• Developing solution roadmaps and timelines
• Designing and documenting solution architectures
• Lead the architecture and design of D365 CE solutions, including integrations with other systems, such as:
• ERP systems
• e-commerce systems
• Marketing automation systems
• Work with developers and other technical team members to implement solutions, including:
• Providing technical guidance and support
• Reviewing code and designs
• Testing and deploying solutions
• Provide technical support and guidance to customers and internal teams on all aspects of D365 CE, including:
• Configuration and customization
• Troubleshooting and issue resolution
• Best practices and recommendations
• Stay up-to-date on the latest D365 CE features and technologies, and identify opportunities to improve solutions for customers
• In addition to the responsibilities listed above, a Dynamics 365 CE Solution Architect may also be involved in the following:
• Conducting business process analysis and gap analysis to identify opportunities for improvement
• Developing and implementing change management plans
• Managing and supporting D365 CE environments
• Working with other teams, such as sales, marketing, and customer service, to ensure that the D365 CE solution is meeting the needs of the entire organization
• Other duties as assigned.

Supervisory Responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements

Travel Requirements:
Less than 25%

Education

Minimum of a 4 Year / Bachelors Degree In Computer Science, Information Technology, or a related field

Experience

Minimum Years of Experience Description

3 Years experience as a D365 CE Solution Architect

Knowledge, Skills, and Abilities

• Strong understanding of the D365 CE platform, including Sales, Marketing, Service, and Customer Insights
• Experience with system integration and data migration
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred items:

• Experience with Microsoft Power Platform and other cloud-based technologies
• Experience with agile development methodologies
• Experience with DevOps practices

Company Summary
Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions.

We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all:

call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities.

As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.

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