Hotel Clerk - Industry, United States - Willows

Description

Hotel Clerk
Willows
Front Desk

Reports To:
Front Desk Manager or Front Office Manager

Job Type:
Full-time or Part-time


About Us:

Willows is a premier destination known for its exceptional guest experiences, luxurious accommodations, and top-notch services. We are committed to creating memorable stays for our guests and are looking for a welcoming and detail-oriented Hotel Clerk to join our front desk team.


Position Summary:

The Hotel Clerk is often the first point of contact for guests and plays a pivotal role in ensuring a positive experience. This role requires excellent communication and customer service skills to meet and exceed guest expectations.


Responsibilities:

The Hotel Clerk's responsibilities include, but are not limited to:


Guest Services:

- Greet guests in a friendly and professional manner upon arrival and departure.

• Provide information about hotel amenities, services, and local attractions.
• Assist guests with checkin and checkout processes.

Reservations and Bookings:

- Handle reservations and room bookings, including walk-ins and online reservations.

• Ensure accuracy of guest information, payment details, and special requests.

Customer Support:

- Respond to guest inquiries, concerns, and requests promptly and courteously.

• Address and resolve guest complaints or issues with empathy and professionalism.

Billing and Payments:

- Process guest payments, including room charges and incidentals.

• Handle cash, credit card transactions, and maintain financial records.

Room Assignments:

- Allocate rooms and issue room keys based on guest preferences and availability.

• Maintain room status information and communicate with housekeeping staff for room readiness.

Front Desk Operations:

- Keep the front desk area organized and well-maintained.

• Monitor and maintain the availability of hotel brochures and promotional materials.

Safety and Security:

- Follow hotel security protocols, including verifying guest identities and monitoring access.

• Assist with emergency procedures and guest safety as needed.

Administrative Tasks:

- Perform administrative duties such as filing, data entry, and preparing reports.

• Manage guest records, registration cards, and other documentation.

Qualifications:

- High school diploma or equivalent (hospitality-related education a plus).

• Previous experience in a customer service or front desk role is advantageous.
• Strong interpersonal and communication skills.
• Excellent problemsolving abilities and attention to detail.
• Basic computer skills for reservation and billing systems.
• A courteous and professional demeanor.
• Multilingual skills may be beneficial in serving diverse guests.

Benefits:

- Competitive salary and potential for performance-based bonuses.

• Opportunities for career growth within the hospitality industry.
• Training and development programs to enhance your skills.
• Employee discounts on accommodations, dining, and other services.
• A collaborative and friendly work environment.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter to with "Hotel Clerk Application - [Your Name]" in the subject line. Please include any relevant certifications or language skills.

Willows is an equal opportunity employer, and we welcome applications from candidates of diverse backgrounds and experiences.